Vechidiki vafambi vanofarira mameseji kana vachibhuka post-denda kufamba

Vechidiki vafambi vanofarira mameseji kana vachibhuka post-denda kufamba
Vechidiki vafambi vanofarira mameseji kana vachibhuka post-denda kufamba
Avatar yaHarry Johnson
rakanyorwa Harry Johnson

Kutumira mameseji - kusanganisira SMS, WhatsApp, Apple Bhizinesi Chat, Facebook Messenger, uye mawebhusaiti ewebhu uye maapplication - anoonekwa senzira iri nyore, yakasarudzika yevafambi yekuita nemabhuruku avo avanofarira.

  • 66% vangada kuva nenhandare yendege, hotera, kana kambani yekufambisa mumafoni avo, vachisvetukira ku81% pakati peavo 18 kusvika 23.
  • 58% vangade kuva necheni yakananga kunhandare yendege yavo, hotera, kana kambani yekufambisa pasocial media, nevaya 18 kusvika 23 vachimhara pa68%
  • 66% vangade sarudzo yekutumira meseji kana vaenda kunhandare yendege yavo, hotera, kana webhusaiti yekambani yekufamba, ichisvika 76% pakati peavo gumi nemasere kusvika makumi maviri nematatu.

Ongororo ye2,000 maAmerican yakawana kuti vangangoita vatatu-vana vevatengi (73%) vanofarira mameseji pane kufona pavanenge vachiita ndege, hotera, kana kumwe kuchengetedzwa kwakanangana nekufamba. Pakati pevane makore gumi nemasere kusvika makumi maviri nematatu, huwandu hunosvika pakukwira 18%. Zvinoenderana neongororo yaApril 23, mameseji sarudzo - kusanganisira SMS, WhatsApp, Apple Bhizinesi Chat, Facebook Messenger, uye webhusaiti mawebhusaiti uye maapplication - anoonekwa senzira iri nyore, yakasarudzika yevafambi yekuita nemabhurugwa avo avanofarira. 

Vanenge vangangoita vazhinji (71%) vakasununguka kuva nenhandare yendege, hotera, kana kambani yekufamba inosvika nekuvanyorera zvakananga, kunyanya kana madhiri kana kukwidziridzwa kuri kupihwa. Iyi nhamba inowedzera kusvika ku80% pakati pevane makore gumi nemasere kusvika makumi maviri nematatu, zvichisimbisa zvakanakira zvigadzirwa izvo zvinopa mameseji kune ino inoshuvira huwandu hwevanhu uye kuendesa pamhando yemasevhisi ayo anobatsira mune ramangwana-chiratidzo indasitiri yekufamba. Zvimwe zvakawanikwa kubva kuongororo zvinosanganisira:

  • 66% vangada kuva nenhandare yendege, hotera, kana kambani yekufambisa mumafoni avo, vachisvetukira ku81% pakati peavo 18 kusvika 23.
  • 58% vangade kuva necheni yakananga kunhandare yendege yavo, hotera, kana kambani yekufambisa pasocial media, nevaya 18 kusvika 23 vachimhara pa68%
  • 66% vangade sarudzo yekutumira meseji kana vaenda kunhandare yendege yavo, hotera, kana webhusaiti yekambani yekufamba, ichisvika 76% pakati peavo gumi nemasere kusvika makumi maviri nematatu.

Delta iri kutungamira nzira mukutumira mameseji zviitiko kune vafambi nekuvapa simba kuti vatange kutaurirana neDelta zvakananga kubva kuApple Business Chat, SMS, iyo Fly Delta app, IVR deflection, uye kunyangwe QR kodhi mukati memahofisi enhandare. Idzi hurukuro dzinobvumidza vatengi kusangana nendege nekukurumidza uye nyore. Delta inoshandisawo simba rekutaurirana AI kutsigira vamiririri vayo uye kubatsira vatengi vazhinji nekukurumidza kupfuura nakare kose, pamwe nekugona kwayo mukati-meseji kubatsira vatengi kutenga mabhuku uye kutenga vasina kumbosiya hurukuro.

Delta yakabata 2.45 mamirioni ehurukuro paKukurukura Cloud mu2020, ine 925,000 hurukuro dzakabatsirwa neAI. Pakati peaya maAI-akarongedzwa hurukuro, 37% yakagadziriswa zvizere nemusanganiswa wemabhiza-akavakirwa bots uye yekutaurirana AI. Kwevatengi kugutsikana zviyero zvezviitiko izvi zvaive zvakakwirira zvakanyanya (92 CSAT). Delta inorongawo kushandisa iyo Yekukurukurirana Cloud kusangana nevatengi pamusoro peFacebook Messenger uye Twitter DMs.

Iine 90% yevechidiki vekuAmerican vanotaura kuti vanofarira kutumira mameseji nemakambani ekufambisa, zviri pachena kuti ramangwana rekufamba rinotongwa nemhando dzinotora uye kuyera mameseji ezvakaitika pakutengesa, kushambadzira, uye kuchengetedza vatengi.

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Avatar yaHarry Johnson

Harry Johnson

Harry Johnson anga ari iye mupepeti wedhisheni we eTurboNews kwemakore anopfuura 20. Anogara kuHonolulu, Hawaii, uye anobva kuEurope. Anofarira kunyora uye kuvhara nhau.

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