KLM Mumiriri muPhilippines akaponesa American Traveler muMoscow uye anopiwa mubairo kaviri

Auto Draft
reginafernandezortaleza 1
Avatar yeJuergen T Steinmetz

Akaziviswa eTN Heroe muna Chikunguru, uye iye achangogamuchira iyo Mutengi Wechiitiko Mubairo from KLM Dutch Airline muAmsterdam. Regina Fernandez Ortaleza muenzaniso unopenya pamaitiro ekuti vatengi vangabhadhare sei kwete chete kumutengi kana yaitwa zvakanaka.

A Philipino based KLM Call Center mumiriri webasa revatengi akaita musiyano wakakura mukufamba kwerwendo rwemuAmerican achiedza kukwira ndege yeKLM Codeshare kuMoscow. Regina Fernandez Ortaleza akakwanisa kuita zvisingaite kuna Liana Cemenski, mutyairi weKLM anobva kuMinneapolis, Minnesota, USA.

Skyteam Alliance yakundikana, Delta Airlines vachiziva vakapa ruzivo rwusiri iwo, KLM Code Kugovana Partner Aeroflot yakundikana, uye maKLM Vatengi veVashandi veMoscow vakangoramba kupindira munyaya iyi. Regina paakatora nzvimbo kubva kuKLM Call Center iri muPhilippines haana kutora mhinduro ndokuvimbisa Liana kuti akatiza kubva kuMoscow achienda kuAmsterdam. Zvino KLM Vatongi vakaziva kuyedza uku ndokupa mumwe wavo wezvavaigona.

Iyo yekufambisa uye yekushanya indasitiri indasitiri yerunyararo uye hushamwari uye mazhinji magamba. Regina Ortaleza KLM mutengi webasa mutengi akaziviswa eTN Gamba sekutsanangurwa kwazvakaitwa muchinyorwa cheTN chakaburitswa muna Chikunguru 8, 2019 Skyteam isiri-inoshanda Airline Alliance? Regina kuKLM kufona centre muManila ndiyo eTN Gamba

Nhasi uno mutyairi weKLM akaratidzirwa muchinyorwa Mai Cemenski, vatumira tsamba kubva kuna Regina Ortaleza kuenda eTurboNews achiti:

Ini ndinonzi Regina, ndini ndakakubatsira pakubhururuka kwako kubva kuMosco uchienda kuMinneapolis musi wa01Jun19 kodhi yekubhuka UROETM.

Ndinongoda kuti ndinokutendai nenyaya yakanyorwa nezve sevhisi yandaiva nayo nemi pafoni. Ndinokumbira ruregerero kuti zvakatora chinguva kugadzirisa tikiti rako panguva iyoyo, asi ndakafara chaizvo kuti wakakwanisa kuenda nendege yako. Ungave une moyo munyoro here wekutenda Dymtro uyo aive kune wandakataurwa naye pafoni? Akandiudza nezvekugadzira chinyorwa nezvangu uye neruzivo iwe. Nekuda kwechinyorwa ichocho, ini ndakasarudzwa neKLM kunopihwa Mutengi Chiitiko uye ivo vakanditumira kuNetherlands kunogamuchira Mutengo weVatengi.

KLM customer experience: How eTN Hero Regina Ortaleza made KLM proud?

Regina Ortaleza akagashira iyo Mutengi Chiitiko Mubairo neKLM yakagara mu eTurboNews Chinyorwa.

Ndiri kungoda kuwedzera rutendo rwangu. Ndinovimba zvese zviri kukufambira zvakanaka.

Honolulu anoshanda muTN mutori wenhau Dmytro Makarov, uyo anonyatsotaura chiRussian uye achibatsira panguva yacho kubva kuimba yemitambo yeTN akati: “Ndinoda kukorokotedza Regina nemubairo wake wakakodzera. Nyaya yake yakadzorera kutenda kwangu mukushandira ndege nevatengi uye KLM / Air France senhengo yakakosha yeindasitiri yedu yakanaka. Regina munhu anoratidzira kudada kweye indasitiri yekufamba uye yekushanya. Iyi indasitiri ndeye zvese nezve ruzivo uye sevhisi sevhisi. Regina muenzaniso unopenya zvekuti dzimwe nguva zvinotora danho rekuwedzera kuita mutsauko wakakura kune mufambi nemutengi. ”

eTN Publisher Juergen Steinmetz akati: “Ndiri kufara zvikuru kuti Regina akazivikanwa nekuita kwake kwete nesu chete asi neKLM. Izvi zvinogadza chiratidzo chakakosha cheDutch National Carrier nezvekuti vanoona sei kukosha kwevatengi. Regina akaratidzira akanakisa ezvakanakisa, akaita indasitiri yedu yose kudada. Tinomushuvira zvakanaka. ”

Makore zana eKLM. Zvakaitika zvinoratidza, uye ruzivo rwekambani yebhizinesi raRegina yaive chimwe chinhu chaasingazombokanganwa.

KLM Executive team awards eTN Hero Regina Ortaleza for

KLM Bhizinesi Kirasi: Makore zana ezviitiko zvinoratidza.

 

Nezvomunyori

Avatar yeJuergen T Steinmetz

Juergen T Steinmetz

Juergen Thomas Steinmetz akaramba achishanda muindasitiri yekufambisa uye yekushanya kubva achiri mudiki kuGerman (1977).
Iye akatanga eTurboNews muna 1999 sebhuku rekutanga repamhepo pamhepo yepasirese yekushanya indasitiri yekushanya.

Govera ku...