Singapore, Gumiguru 2nd 2014 - OngororaPro, mupi anotungamira wepa online reputation management uye social media analytics yehotera nemaresitorendi maindasitiri, achangopinda mukudyidzana kwemakore akawanda neCentara Hotels & Resorts.
Pasi pechibvumirano ichi, mhando yehotera yakasarudzika yeBangkok - ine zvivakwa makumi mana nemanomwe muThailand, Maldives, Vietnam, Bali, Sri Lanka neMauritius, uye zvimwe zvivakwa zviri kuvandudzwa muThailand, China, Ethiopia, Qatar, Laos neOman - zvichawedzera mhinduro. kubva kumazana ezvekuongorora padandemutande rese, mumitauro inodarika makumi mana, kuti vawane muono wakadzama muzviitiko zvevaenzi vavo pazvivakwa nekambani.
Pamwoyo weReviewPro's analytics iGlobal Review IndexTM (GRI), iyo indasitiri chiyero chekugutsikana kwevaenzi vepamhepo kumahotera ega ega uye mhando, izvo zvinoenderana neongororo yedata yakaunganidzwa kubva kune anopfuura zana emasangano ekufambisa epamhepo uye nzvimbo dzekuongorora mumitauro makumi mana neshanu. Iyo GRI inogona kushandiswa kuongorora mashandiro emukurumbira wepamhepo wehotera kana boka remahotera, enzanisa pakati pemahotera uye kuenzanisa mibairo nevakwikwidzi vakananga.
Centara Hotels & Resorts ichabatsirwawo kubva kuReviewPro's yakazara-yakabatanidzwa Guest Satisfaction Survey (GSS) chishandiso nekugadzira mibvunzo yekuunganidza, kuongorora uye kuita pane yakananga muenzi mhinduro. OngororaPro iri nyore kushandisa mhinduro ichapa Centara ne360-degree muenzi njere kuti ifambise kushanda uye kuvandudzwa kwesevhisi, zvese kubva kune imwechete dashboard.
David Good, Mutevedzeri weMutungamiriri weMabasa anoti, "Takasarudza ReviewPro nekuti ongororo yavo inotipa ruzivo rusingaenzaniswi nezvezviitiko zvevaenzi pane imwe neimwe yemahotera edu, ichitipa nzira itsva yekuwedzera kugutsikana kwevaenzi nemari. Pamusoro pezvo, ongororo yavo yevakwikwidzi vedu yakananga inotipa ruzivo rwakadzama kuyera kufambira mberi kwedu. Maonero aya achatibatsira kukwidziridza nzvimbo yedu yemakwikwi uye kuwedzera chinzvimbo chedu pamawebhusaiti akakosha seTripAdvisor uye Booking.com. "
Sekureva kwaChris Bailey, Mutevedzeri Mukuru weMutungamiriri, Kutengesa & Kushambadzira, "ReviewPro's online reputation management solution, yakananga ongororo chishandiso, kuongorora manzwiro uye data zvinotigonesa kuchera zvakadzama mudhata rekugutsikana nevaenzi uye kushandura nzwisiso kuita chiito kutipa kunyangwe zvirinani zviitiko zvedu. vaenzi”.
Michael Chin, Mutevedzeri weMutungamiriri weDunhu reReviewPro mudunhu reAsia-Pacific, anoti, "Tinofara kubatana nemhando yakabudirira yeAsia-based seCentara Hotels & Resorts. Yedu analytics ichapa nzwisiso yakadzama yezviratidzo zvakakosha senge madhipatimendi akakosha kuita, zvichibatsira Centara kugadzirisa zvirinani kushambadzira, mashandiro uye kuvandudzwa kwesevhisi zvakanyanya padyo uye kugonesa boka uye chivakwa chega chega kugadzirisa zvirinani ruzivo rwavo rwevaenzi kuti vafambise imwe mari inowanikwa.
About Centara Hotels & Resorts
Centara Hotels & Resorts inotungamira yeThai hotera ine anopfuura makore makumi matatu ekushandira indasitiri yemahotera. Iyo kambani iri musimboti bhizinesi unit yeThe Central Group of Companies. Pakutanga yainzi Central Hotels & Resorts, kambani yakashandurwa pa30 Chikumi 26 kuita Centara Hotels & Resorts. Panguva imwecheteyo, iyo spa brand yakashandurwa kubva kuCentara Spa kuenda kuSPA Cenvaree.
VaSuthikiati Chirathivat, Sachigaro weBoard Board yeCentral Plaza Hotel (Public) Co Ltd vakati danho rekushandisa iro rakambove zita repa spa, "Centara", sezvo mhando yehotera nyowani yakatorwa mushure mekutariswa kwakanyanya uye ongororo. Kunyangwe "Central" iri zita rine mukurumbira muThailand, kunyanya mubhizinesi rekutengesa, kune iyo hotera yevatengi vepasi rose yaisaratidza "Thai-ness" uye kudzika uye kunaka kwechigadzirwa uye sevhisi. Zvisinei "Centara" inonzwika zvakanyanya kuThai, yakanyanyisa, uye ichiri kubatanidza kushamwaridzana neboka: "Cen" kubva kuCentral, iyo ine mukurumbira unodzokera shure kwemakore anopfuura 60; uye "tara" inobva mumutauro weThai uye zvinoreva "mvura".
Pfungwa imwechete yakashandiswa kuSPA Cenvaree: zvakare, "Cen" inobva ku "Central", uye "varee" zvinorevawo mvura muThai.
Zvikamu zvitanhatu zvakasiyana pasi peCentara Hotels & Resorts zvakagadzirwa kuti zvinyatso kuoneka uye kutengesa hotera yega yega.
Centara Grand iri muchikamu chinodhura chenyeredzi shanu, iine zvivakwa munzvimbo dzakakosha muguta nenzvimbo dzekutandarira, kusarudzwa kwemaresitorendi emhando yepamusoro, spa, kirabhu yevana, uye ruzhinji rwezvimwe zvekutandara. Centara Hotels & Resorts ndiyo mhando yepakati, ine zvivakwa zvina-nyeredzi munzvimbo dzakakosha, inokwana imwe yemhando yepamusoro yekudyira, uye nzvimbo dzekutandarira zvinoenderana nemamiriro emusika wemuno. Centara Boutique Collection ine zvivakwa zvinokwezva kumufambi ane pfungwa dzakazvimiririra anokoshesa mhando mukugadzira uye mukugamuchira vaeni asi anofarira kudzivirira mahotera mahombe. Centra ndiyo kukosha kwemhando inopa yekutanga-kirasi zvivakwa uye sevhisi pasina kuendesa zvakanyanya kusvika padanho iro vashanyi vangave vasingade. Centara Residence & Suites inopa dzimba dzinoshandirwa nemapoka maviri, anoti nyeredzi shanu Centara Grand uye nyeredzi ina Centara. COSI Hotels imhando yemararamiro anodhura akagadzirirwa vafambi vanoda nyaradzo uye nyore pamitengo inokwanisika. Iyo mhando iri pasi pekuvandudzwa neyekutanga chivakwa nekuda kwekuvhurwa muna 2016.
About ReviewPro
OngororoPro inogonesa vane mahotera uye maresitorendi kuti vawedzere kugutsikana kwevaenzi uye kukura mari nekutonga nekuvandudza mukurumbira wavo wepamhepo. Iyo kambani sutu yewebhu-yakavakirwa maturusi inopa ongororo, hungwaru hwevatengi, kukwikwidza mabhenji uye kushuma kubatsira vashandi vekugamuchira vaenzi kuti vawedzere kuita kwesangano ravo. OngororoPro inounganidza mazana emamiriyoni eongororo mumitauro makumi mana+ kubva munzvimbo dzinopfuura zana dzekuongorora, masangano ekufambisa epamhepo (OTAs) nemapuratifomu ese makuru enhau. Iyo kambani ine zviuru zvevatengi munyika dzinopfuura makumi mapfumbamwe, kusanganisira Meliá Hotels International, Kempinski Hotels, Louvre Hotels Group, Library Collection uye citizenM.
ZVOKUBVA MUNYAYA INO:
- Centara Grand is in the affordable five-star category, with landmark properties in key city and resort locations, a selection of top-quality restaurants, a spa, a kids' club, and a range of other leisure attractions.
- At the heart of ReviewPro's analytics is the Global Review IndexTM (GRI), the industry standard for online guest satisfaction for individual hotels and brands, which is based on review data aggregated from more than 100 online travel agencies and review sites in 45 languages.
- Our analytics will provide a deeper insight into vital indicators such as key departments performance, assisting Centara to better tailor marketing, operational and service improvements even more closely and enable the group and each property to better customize their guest experience to drive further revenue gains.
