ETurboNews nguva pfupi yadarika vakawana mukana wekuonana nemutevedzeri wemutungamiri webudiriro kuMiddle East neAfrica weIntercontinental Hotel Group, VaPhil Kasselis, pamwe naVaKarl Hala, mukuru anoona nezvekufambiswa kwemabasa muAfrica, pavakashanya kuKampala kwenguva pfupi. Nekuda kwenguva pfupi, mibvunzo mishoma chete inogona kubvunzwa iyo inoratidzwa pano pazasi:
Mangani ezvivakwa zvinotarisirwa ane Intercontinental parizvino muAfrica uye zvakanyanya kuEast Africa uye mudunhu reIndia Ocean?
VaPhil Kasselis: Nzvimbo yedu parizvino muAfrica yakamira pamahotera gumi nemasere ane makamuri anosvika zviuru zvitatu nemazana matanhatu, anosanganisira 18 Intercontinentals, 3,600 Crowne Plazas, 5 Holiday Inn, uye 2 Holiday Inn Expresses. Izvi zvinobata musika wedu kubva pachiyero chepamusoro kusvika pachiyero chepakati uye zvinosanganisira hotera yekutandarira paMauritius, sezvineiwo yekutanga muAfrica kwatiri. Isu, hongu, tiri kugara tichitsvaga mikana senge muSeychelles kana kuZanzibar. Kazhinji, mahotera edu, zvisinei, ari mumaguta makuru kana nzvimbo dzekutengesa.
Zvakadzidzwa nguva pfupi yadarika kuti IHG inoda kupeta Africa portfolio yavo munguva yepedyo neyepakati. Pachave nenzvimbo dzekutandarira uye pamwe kunyange safari zvivakwa zvinosanganisirwa mukusimudzira uku?
VaPhil Kasselis: Wataura chokwadi, Africa inzvimbo yakakosha yekuwedzera kwatiri, nekudaro, chikonzero chekushanya kwazvino kwekutsvaga chokwadi. Imwe nguva yapfuura, takaita ongororo yeAfrica maererano nemisika yedu, uye takaona kuti mumaguta akati wandei akakosha, IHG yakanga isipo kana kuti takanga tavepo kare uye tinofanirwa kufunga nezve kupinda mumisika iyoyo. . Africa yakashanduka mumakore achangopfuura, kazhinji ichisundwa nekuwedzera kwezviwanikwa uye zvigadzirwa, uye isu takasarudza kwatinoda kuva mukondinendi. Zvinetso ndezvekunzwisisa nyika, kunzwisisa misika.
Chii chinotarisa sarudzo yako yenzvimbo - imusika webhizinesi, musika wekutandara kana musanganiswa wezvose?
VaPhil Kasselis: Kana tichitarisa nzvimbo itsva, chinhu chakakosha kugadzikana kwezvematongerwo enyika. Seboka remahotera rinoshanda pasi rose, zvakakosha zvikuru kwatiri kuti vashanyi vedu nevashandi vedu vachengeteke. Kana tapinda munyika, haisi yenguva pfupi; avhareji yedu manejimendi zvibvumirano zviri pakati pe15 kusvika 20 makore pakureba, saka kugona kuita bhizinesi ikoko kwenguva yakareba kwakakosha. Zvimwe zvinhu inzvimbo, vadyidzani vebhizinesi vakakwana, uye chakakosha kunzwisisa mutsauko wetsika nenyika nenyika. Kana tapinda munyika itsva, zvakajairika nemhando yedu yenyeredzi 5 yeIntercontinental kupa vatengi vedu zvavanotarisira kwatiri - nzvimbo hombe, kazhinji ine nzvimbo yegungano, maresitorendi akawanda, ane zvese zvinodiwa kuti ive nechokwadi chekushanda kwakachengeteka vaenzi nevashandi. Nekuda kwekusiyana kwemitengo yekuvaka inoonekwa mukondinendi yese, hazvigoneke kuvaka hotera yenyeredzi 5 munzvimbo, nekuti mutengo unogona kurambidza, saka izvi zvese zvinhu zvinotariswa. Izvi zvakanyanya kukosha mumamiriro emari emazuva ano kana uchitenga kuenzana, kune dzimwe nzvimbo dzingave dzakaoma. Mune dzimwe nyika, uko mavhareji emakamuri akadzikira, tingafunga kushandisa mamwe mabhureki edu, senge Holiday Inn, inovawo basa rakazara asi rakananga pakati, ukuwo Crowne Plaza brand yedu iri imwe sarudzo padanho rekupinda. kumusoro, pakati pe4 kusvika ku5 nyeredzi. Iyo Crowne Plaza muNairobi semuenzaniso [i]hotera yemazuva ano iri munzvimbo yebhizinesi riri kubuda kunze kweCBD, uye muenzaniso wehotera yakanaka yebhizinesi inopindirana nebasa redu reIntercontinental muguta.
NezveCrowne Plaza, hotera iyi yanga isiri kuvhurwa kupera kwegore rapfuura here? Chii chakakonzera kunonoka kunooneka?
VaPhil Kasselis: Takambononoka kuvaka uye takakuvadzwawo nedutu guru mumwedzi mishoma yapfuura. Kutenga zvinhu zvekuvaka zvemapurojekiti muAfrica neMiddle East kunowanzonetsa. Muchiitiko ichi, takashanda nevaridzi kugadzirisa chikamu ichi chakaoma uye takatarisana nekuvhurwa kwazvino kuri kuuya munguva pfupi.
Chii chakakuunza iwe naKarl kuKampala nokuda kweizvi, kunyange zvazvo shanyo pfupi zvikuru? Pane chiri kuitika pano, uye tichaona Intercontinental brand ichiuya muguta?
VaPhil Kasselis: Africa inzvimbo yakakosha mukufambisa kwedu kwekuwedzera, uye, chokwadi, handikwanise kutonga mikana kubva kuhofisi yangu muDubai, ndinofanira uye ndinofamba munzvimbo yangu yebasa kuti ndiongorore kuvhurwa kutsva, mikana mitsva. Uganda chikamu chechirongwa ichi sezvo tiri kutarisa kuparadzira mhando yedu muEast Africa, saka hongu, tiri kutarisa kuRwanda, Uganda, nedzimwe nyika kuti titarise zvatingaunza kumisika iyoyo uye izvo misika iyi inogona kutiunzira. Parizvino hatina zviziviso zvekuzivisa; kwave kukurumidza kuita izvozvo, asi isu tiri kuramba takatarisa kune ino nharaunda.
Intercontinental ndiyo ine hotera huru pasi rose, handizvo here?
VaPhil Kasselis: Izvi ndizvozvo; tine makamuri anodarika hafu yemiriyoni mumapotfolio edu emhando dzakasiyana, mahotera anopfuura zviuru zvitatu nemazana matanhatu pasi rese, uye isu tisu makuru-kuru-nyeredzi emhando yepamusoro ane anopfuura zana nemakumi mashanu eIntercontinental Hotels pasi rose.
Saka iwe unoda kuenda kupi kubva pano, uri pamusoro izvo?
Mr. Phil Kasselis: Chinonyanya kukosha kwatiri ndechokuti tive nehotera chaiyo munzvimbo yakarurama, saka nhamba chaiyo yemahotera kana makamuri haisi mhedziso pachayo. Kunyanya muno muAfrica, zvakakosha kuti tizive varidzi vedu vatinoita navo bhizinesi kwenguva refu. Nhaka yedu muAfrica ine midzi yakasimba kwemakumi emakore akawanda ikozvino, mune mamwe makuru makuru enyika dzakakosha. Basa rangu nderekutarisa zvakare kuAfrica, izvo zvatakaita mumakore mashanu apfuura, uye semuenzaniso nyika dzakaita seNigeria kana Angola dzakangoerekana dzabuda nekuwedzera kudiwa kwemahotera mashanu-nyeredzi.
Ndeipi nzvimbo yako huru yekukura munzvimbo - Africa, Asia, Middle East, Europe, America?
VaPhil Kasselis: Kuvepo kwedu kukuru kuchiri kuUS, asi misika iri kusimukira seChina yakakurudzira kuwedzera mumakore achangopfuura, sezvakaita Middle East neAfrica. KuChina semuenzaniso, tatova nemahotera angangosvika zana ari kushanda izvozvi, ane akawanda ari mupombi, zvichiita kuti tive mukurusa anoshanda mumahotera epasi rese munyika iyoyo. Iyo Middle East neAfrica, zvakare, inoonekwa senzvimbo dzekukura uye isu, hongu, tiri kutsvaga mikana yekuparadzira mhando.
Iwe uchatevera kutungamira kwemamwe marudzi epasi rose seFairmont kana Kempinski munzvimbo yekutandarira uye safari musika wezvivakwa?
Mr. Phil Kasselis: Kwete, hachisi chinangwa chedu kuenda kune nzvimbo dzekutandarira kana nzvimbo dzesafari. Chinangwa chedu chikuru chinoramba chiri mabhureki edu aripo. Patova nematambudziko akawanda mukuita bhizinesi kwatiri muAfrica, uye isu [tinoda] kutarisa kuve nemahotera akakosha munzvimbo dzakakosha mukondinendi yese. Nzvimbo dzekutandarira dzeSafari nenzvimbo dzekutandarira zvingangotsausa pfungwa dzedu kubva kubhizinesi redu rekutanga, kwatinoisa pfungwa dzedu kune vatengi vedu kubva kune bhizinesi nenyika yemakambani, hurumende, vashandi vendege, uye vafambi vekutandara. Kubva pamaonero ekumaka, zvingangopa hombe halo mhedzisiro, asi kubva pamaonero ebhizinesi chete, zvinoita kuti isu tirambe takabatirira kune yedu huru zano.
Iwe waimbova nenzvimbo muMombasa, pamhenderekedzo chaipo, nguva yapfuura. Pane mukana wekuti udzokere ikoko zvakare?
VaPhil Kasselis: Kugadzira nzvimbo dzekutandarira munzvimbo dzakaita seMombasa kana Zanzibar kwaizonyanya kutsamira pachiyero chekamuri, asi wataura chokwadi, takanga tiri kuMombasa nguva yadarika, uye kana mukana ukauya, taiutarisa. Iyo inogona kunge isingafanirwe kunge iri Intercontinental, isu tinogona kusarudza Holiday Inn kana Crowne Plaza, uye chakakoshawo saizi. Kukambani yakaita seyedu, hazviitike kushandisa hotera ine makamuri makumi mashanu, makumi matanhatu, kana makumi masere. Isu tinopihwa kuti titarise akawanda ezvivakwa zvakadaro, mamwe acho akanyanya kunaka nzvimbo dzekutandarira, asi mumhando iyi yemakiyi, hazvina musoro zvakanyanya kwatiri. Panofanirwa kuve nemubhadharo wevaridzi, uye isu taizotarisa imwe nhamba shoma yemakamuri kuti tiwane izvi kwavari. Imwe sarudzo pano ingave mafranchise, uko varidzi vanotarisira hotera, uye isu tinovapa masisitimu, saka haigone uye haifanirwe kubviswa zvachose.
Iwe unofunga kuti chii chinokusiyanisa kubva kune vako vakuru vepasi rose vakwikwidzi?
Mr. Phil Kasselis: Isu paIHG tine nhaka yakawanda, nhoroondo yakareba inodzokera shure kure mubhizinesi rekugamuchira vaeni, uye Intercontinental sechiratidzo, ikozvino inopfuura makore makumi mashanu. Dzokera kumazuva ePan Am apo Intercontinental yaive yavo, uye takagadzira Intercontinental Hotels kwese kwaibhururuka kuenda Pan Am mazuva iwayo. Izvi zvinotipa maonero epasi rose, takanga tave kutanga kwemhando yepasi rose yemahotera eumbozha. MuAfrica, tine nzvimbo yedu yekushanda muNairobi, uye tave muAfrica kwemakumi emakore, izvo zvinotipa ruzivo rwakawanda uye ruzivo rwemisika yemunharaunda munyika dzakawanda dzatinoshanda mairi. Tinonzwisisa zvinotora kushanda muAfrica. ; hakusi kungoisa zita pachivakwa asi kugadzira nekuchengetedza zvivakwa, kudzidzisa vashandi, kuvachengeta, kushanda nevatungamiriri venzvimbo, uye tinotenda isu tine muganho pamusoro pevakwikwidzi vedu pano.
Intercontinental Hotels inomira papi nemabasa emagariro semugari wekambani? Unogona here kupa mimwe mienzaniso zvauri kuita semuenzaniso muKenya?
Mr. Karl Hala: Chinangwa chedu chikuru chiri munharaunda yedu uye nharaunda yedu, chero kwatinoshanda (IHG). Gore rakapera, takaisa pfungwa dzedu kumufananidzo wegirinhi apo takaderedza zvakanyanya simba rekushandisa muhotera kuburikidza nekutanga kwemidziyo yemazuva ano, kuchinja kwese kune magirobhu ekuchengetedza magetsi, uye nekukurudzira vashanyi kushandisa magetsi zvishoma uye. dzima magetsi emukamuri zvachose kana abuda (anowedzera vanyori ava kuti mafiriji haakonzerwi nekushandiswa kwemaster switch sezvakangoonekwa pakugara paIntercontinental Hotel muNairobi). Iri idanho repasi rose, zvakare riri kuitika muAfrica, hongu, uye rinosimbisa huzivi hwedu hwekambani uye chinangwa chekudzorera kune zvakasikwa. Kuderera kwesimba rekushandisa kwakanaka - kwakanakira hupfumi hwese uye kwakanakira zvakatipoteredza. Sezvineiwo, hama yehotera yekuKenya yabva yagashira iyo pfungwa zvichitevera kubudirira kwedu, saka aya inhau dzakanaka kwatiri kuti tatungamira chirongwa ichi. Isu tine zvakare kudyidzana neNational Geographic, uye meseji kubva kumubatanidzwa uyu ndeiyi: kudzorera kunharaunda. Izvi zvinobatsira kuchengetedza tsika nemagariro, kusimudzira nekuvapa simba, zvingave zviri maererano nematanho ekuchengetedza kwezvakatipoteredza, kuwaniswa kwemvura yekunwa yakachena, kana zvimwe zvinonetsa nharaunda dzakavakidzana nadzo.
Kutevedzera mitemo nemirau yenzvimbo, zvakare, kwakakosha kwatiri, uye, kutaura zvazviri, tinotevedzera musimboti wekushandisa zvakanakisa tsika dzepasirese uye mwero mune zvatinoita, uye yedu yemukati memamiriro ekunze uye kuchengetedza zviyero zvakakosha nyaya iyi.
Akawedzera Phil Kasselis panguva iyoyo: Isu tiri mubatanidzwa weUK, uye mitemo nemirau yedu muUK yakaomesesa uye kunyangwe tichitengesa pasi rose, isu tinozviisa pasi pemitemo yeUK uye tinoremekedza nekuita izvo chero kwatinenge tiri. Zvakakosha, vashandi vedu vese vanonzwisisa huzivi uhwu, uye kwese kwaunoenda uchivabvunza, vanoratidza hunhu hwedu hwekambani mumhinduro dzavo.
Kutaura nezvevashandi, mamwe mahotera ane zvinoshamisa vashandi turnovers. Zvakadini nemaitiro ako pachako kune vashandi vako, uye mari yako yakaita sei?
Mr. Karl Hala: Kuchinja kwevashandi vedu kwakaderera. Tine muNairobi hukama hwakanaka kwazvo nevashandi vedu, zvakare mune mamwe mahotera andiri kutarisira. Vashandi vedu vanowanzofara uye vanogutsikana, tsika yavo yakakwira, uye isu taita kuti izvi zviitike nekuti vane tarisiro yebasa, vanowana mikana yekufambira mberi, uye zvirongwa zvedu zvekudzidzisa zvemukati zvinopa vashandi vedu zvese zvishandiso nehunyanzvi hwavanoda kuti vaite kwete zvavo. vanopa basa nemazvo uye nenzira inokurudzirwa asi zvinovapa mikana yekukura nesu. Paunenge uine vashandi vanofara, une vaenzi vanofara, zviri nyore kwazvo.
Akawedzera Phil Kasselis: Tinokurudzira vashandi vedu kuti varambe vari mukati meIHG system, uye tinovapa kudzidziswa nguva dzose uye zvinokurudzira kuti vadaro. Vaya vanofarira kujoinha IHG vanogona kuona pa www.ihgcareers.com zvatinofanira kupa uye madzidzisiro atinoita uye nekuchengetedza basa ravo rekusimudzira, saka iri harisi basa chete asi sarudzo yebasa rehupenyu. Kutaura zvazviri, zvakawanda zvevashandi vashomanana vatinoona chaizvoizvo kuendeswa kweunyanzvi kuburikidza nevashandi varipo vachienda kuhotera ichangobva kuvhurwa, iyo inowanzoenda pamwe chete nekusimudzirwa. Kuwedzera kwedu muAfrica semuenzaniso, Karl anogona kushandisa uye kuvimba nevashandi vavakadzidzisa mumahotera aripo pakuvhura nzvimbo nyowani, isu tine zvivakwa zvekuita izvo, uye mamwe akawanda mapoka emahotera anoona iro dambudziko, nekuti ivo havaite. iva nesarudzo idzi paunotarisa nzvimbo itsva, hotera itsva. Kazhinji, chikamu chehotera nderimwe rekufamba kwakakwira, uye tine rombo rakanaka kuti vazhinji vevashandi vedu vakakosha vachiri nesu, kunyanya muAfrica uko kwakakosha.
Saka nekugadzira ako ega manejimendi makadhi, une dziva revashandi vane hunyanzvi uye vakadzidza vakagadzirira kutama newe kuenda kunzvimbo itsva?
Mr. Karl Hala: Ndizvo chaizvo!
Uri kushandirapamwe kusvika papi nemakoreji emahotera emuno uye zvikoro zvemahotera uye yako wega yekudzidzisa yakaita sei kune vanotanga basa semuenzaniso?
Mr. Karl Hala: Ndakanga ndiri muongorori paKenya Utalii College imwe nguva yapfuura. Kudzidzira kwandiri, kwatiri, kuri pamusoro pechirongwa, kwave uye kucharamba kwakadaro, uye mapurogiramu edu ekudzidzira emakambani muenzaniso wakanaka wehuzivi hwedu pano. Zvirongwa zvedu zvemukati zvinofambiswa nenyanzvi muminda yavo yehunyanzvi, ingave pahunyanzvi hwehutungamiriri, pakutengesa, pane chero dhipatimendi muhotera; uye chirongwa chedu chekudzidzisa manejimendi chakanangana zvakanyanya zvakare pahutungamiriri, ichivaka pahwaro hwekutanga chinzvimbo chakananga kudzidziswa. Pamusoro pezvo, isu tinoshanda, hongu, padhuze nemasangano ekudzidzisa, ega uye eruzhinji, sezvo vazhinji vevashandi vedu pakutanga vanobva kuzvikoro zvakadaro nemakoreji. Ndinogona kudoma Kenya Utalii College uye Chikoro cheAbuja for Hospitality kudzidziswa, kudoma maviri chete. Isu tinoshanda navo nevadzidzisi vavo kugadzira makosi uye zvemukati zvekosi, izvo zvinobatsira isu naivo, nekuti vanogona kudzidzisa vanhu vanogona kubva vasina musono kutanga kushanda muhotera. Kana mumwe munhu angotanga nesu, panobva paita sarudzo dzekuchinja semuenzaniso kubva kumakamuri emakamuri kuenda kuhofisi yepamberi semuenzaniso, uye munhu anogona kusimuka nepakati ova maneja mukuru, saka mikana yese iripo uye avo vanoda kutora mukana vanogona kuzviita. . Imwe neimwe hotera ine dhipatimendi rayo rekudzidzisa, uye ndizvo zvakaita boka rekosi zvachose. Muchokwadi, IHG ine zvikoro zvayo zvino zvekudzidzisa vashandi kwavanowana zvitupa nemadiploma, izvo, zvechokwadi, zvinozivikanwa kwete nesu chete asi kunyangwe nevamwe vanoshanda mumahotera. Vanoziva kunaka kwatinoburitsa ikoko.
Vakawedzera VaPhil Kasselis: Right; isu tine academy, semuenzaniso, muCairo yakagadziridzwa nemumwe wevaridzi vedu uye inotungamirirwa nesu, kwatinodzidzisa vashandi nezvezvinodiwa zvekupinda, tichishanda ipapo sevatariri vemakamuri, vanomirira, vanobika, nezvimwewo uye zvakare nekupa kudzidziswa kwepamusoro kune avo. kutsvaka zvikwaniriso zvepamusoro, hongu. Tine zvakare academy yakafanana muChina uko kwakakosha kuti isu tidzidzise vashandi kune zviyero zvatinofunga kuti zvakakosha kuti titange kushanda mumahotera edu, uye parizvino tiri kutsvaga kumisa zvikoro zvakafanana muSaudi Arabia, nekuti muGulf mune izvozvi. mutemo wekuita zvinosimbisa uripo kuti utore vagari vemunyika muvashandi, mhiri kweGulf, saka isu tinofanirwa kuve takasimba uye nekupa zvivakwa zvekudzidzisa vechidiki. Funga iwe, ndiyo 95 muzana yevashandi vehotera yedu yatiri kutaura nezvayo pano, uye ndipo pane matambudziko, kuva navo pamusoro pemutambo wavo. Semuenzaniso, kuvhura hotera kuNigeria uko pasina dziva rakadzidziswa revashandi rinowanikwa, kana iwe ukavhura hotera uye uchida kushandisa vashandi mazana matanhatu, unotofanira kuvadzidzisa iwe pachako, nekuti inodarika huwandu hwezvikoro zvehotera zvemuno. . Kana ukavhura Intercontinental Hotel chero muAfrica, uye vaenzi vako vachibhadhara mari inopfuura US$600 pahusiku, havatarisire chinhu chipfupi kupfuura kukwana uye miyero yakafanana yavanowana chero kupi zvako mumahotera edu, uye hazvishande kupa zvikonzero zvekuti iwe. ichangobva kuvhurwa kana nekuti iyi inzvimbo yakaoma kuwana vashandi vakadzidziswa. Vatengi vedu havana hanya nezvikonzero. Vanoziva pavanopinda pamusuwo wedu wepamberi vari kugamuchira Intercontinental zviyero uye sevhisi. Ndiwo matambudziko atakadzidza kukunda, pamwe zvirinani kupfuura mamwe mahotera mazhinji, nekuda kwehukama hwedu hurefu neAfrica uye nhaka yedu mukushanda kwemahotera pano.
Vakawedzera Mr. Karl Hala: Munoona, takatanga kuteerera kuvashandi vedu, kuve nechokwadi kana isu tichivhura hotera takagadzirira, vashandi vakagadzirira, uye isu tine ruzivo rwakawanda kubva pane zvakaonekwa nevashandi vedu uye mazano, mazano akaitwa. , kuvandudza mabasa edu, kukwanisa kuzarura hotera itsva kana zvinhu zvose zvagadzirira panguva iyoyo. Izvi zvakakonzerawo kuenderera mberi kwekuongorora, kwete kamwe chete pagore rinenge sechimiro, asi pano nesu izvi zvakatora midzi, nokuti takadzidza zvikomborero kubva pazviri, kuti tigare tichiziva uye pamusoro pezvinhu.
Akawedzera Mr. Phil Kasselis: Mazhinji makambani makuru epasi rose ane maturusi ekuongorora kuti aongorore zvimwe zvinhu, kuita, nezvimwe. resource wongororo; idaidze 360 wongororo kana ongororo yevashandi, vashandi vedu vanogona, kuburikidza nekuwana webhu, mukusazivikanwa zvachose kutumira zviitiko zvavo, ongororo yavo, uye yavo yekuongorora maitiro, saka isu tinogara tine chishandiso chakakosha chekuziva chingangove dambudziko munzvimbo. hotera uye inogona kuita nekufamba kwenguva kuita shanduko pazvinenge zvichidikanwa. Saka takapfuura ongororo dzevaenzi uye takawedzera ongororo dzevashandi kune menyu inowanikwa kune edu manejimendi kuyera maitiro.
Ndinokutendai, varume, nenguva yenyu uye nese zvakanakisa mukuwedzera kweAfrica uye kunyanya Eastern Africa kwataigona kuita nemamwe mashoma Intercontinental Hotels, Crowne Plazas, kana Holiday Inns.
