Heathrow yakazivisa kuti nhengo mazana manomwe nemakumi mashanu evashandi vayo vasiri kushanda vachange vachizvipira maawa gumi uye anopfuura zviuru zviviri nemazana maviri ekuchinja zhizha rino mukuyedza kuvandudza nzendo dzevatyairi kuburikidza nenhandare yendege.
Chirongwa cheKuno Kubatsira idanho renguva refu asi rakasimbiswa svondo rino mukupindura huwandu hwevatyairi huri kukura muzhizha. Vapfuuri vanopfuura mamirioni matanhatu vafamba muHeathrow zhizha rino kusvika parizvino, nendege ichiona yakaenzana nemakore makumi mana ekukura mumwedzi mina chete.
Chirongwa che 'vanhu vepepuru' chave mugore rechigumi nembiri uye chinoumba chikamu chekuedza kwaHeathrow kuve nechokwadi chechiitiko chepamusoro chepanhandare yendege sezvo ichiramba ichitsvaga nzira yekudzokera kune yakajairika mushure menguva yakaoma. Chikwata chitsva chakasimbiswa chakavhurwa zviri pamutemo namutambi weTV Rylan, uyo akave nhengo inoremekedzwa yechikwata achiita shanduko panhandare yendege - uye achionekwa nevafambi vachisunda matrolley nekurongedza zvinwiwa kuti vakurumidze kuchengetedza.
Gore rino rinoona zhizha rekutanga mumakore matatu ayo vanhu vachange vachitanga zororo rechirimo mukuwanda, nevafambi vazhinji vachifamba. Heathrow kusati kwave kunze kwenyika kubva 2019. Nhamba dzevatasvi kusvika ikozvino zhizha rino dzinopfuura 500% dzakakwirira kudarika nguva ino gore rapera saka materminals akabatikana, ndicho chikonzero Heathrow yakatora matanho akawanda kubatsira kuita kuti nzendo dzevatakuri dzive nyore. Izvi zvinosanganisira kushanda nendege kuronga zvirongwa, kuwedzera kuchengetedzeka, mainjiniya, uye zvikwata zvebasa, uye kusimudzira chirongwa cheKuno Kubatsira.
Mabasa akakosha akatorwa neboka reHepa reKubatsira kubatsira vanhu kuti vapfuure nenhandare yendege zvakanaka sezvinobvira anosanganisira kugamuchira vafambi munhandare yendege, kuvaraira kuti vatarise madhesiki, kubatsira kugadzirisa zvinhu zvakaita semikwende yemaoko inodarika saizi inobvumidzwa uye kubatsira vafambi. nekugadzirira mikwende yemaoko kuti vagone kupfuura zvisina musono muchengetedzo. Chikwata chevabatsiri chiripowo kubatsira vafambi nechero pepa rinodiwa vasati vasimuka uye zano rekuyedzwa kweCOVID-19.
Emma Gilthorpe, Chief Operating Officer kuHeathrow anoti: “Chirongwa chedu chenguva refu cheKuno Kubatsira chakasimbiswa pamberi pezororo rechirimo kutibatsira kugadzirira zvizere kuvhiya kwechirimo uye kuona kuti vafambi vasimuka zvakanaka. Isu tinoziva kuti aya mazororo ezhizha ndeekutanga mumakore matatu kune vakawanda vafambi, uye kuti kufambira vamwe kunogona kuve chiitiko chinoshungurudza. Chikwata chedu cheKuno Kubatsira chichakubatsira pazororo rako zvisina mutsetse sezvinobvira. Kubva pamatanho madiki sekubatsira, unorongedza zvinwiwa zvako kuti uve chiso chine hushamwari zvichikubatsira kuwana nzira yako kuburikidza nenhandare yendege, 'vanhu vepepuru' kuHeathrow vachange vabuda paruzhinji kubva nhasi. "
ZVOKUBVA MUNYAYA INO:
- Key roles taken up by the Here to Help team to help people get through the airport as smoothly as possible include welcoming passengers into the airport, directing them to check-in desks, helping to manage issues such as hand luggage exceeding size allowances and assisting passengers with preparing hand luggage to enable them to pass seamlessly through security.
- The ‘purple people' initiative is now in its twelfth year and forms part of Heathrow's efforts to ensure the very best airport experience as it continues to find a way back to normal after a challenging period.
- The new bolstered team has been officially unveiled by TV star Rylan, who became an honorary member of the team doing a shift in the airport – and being spotted by passengers pushing trolleys and packing liquids to speed up the security process.
