TripAdvisor ndiyo yakakura saiti yekushanya pasirese, iine vanhu vanosvika mamirioni makumi mashanu nematanhatu vanoshanyira saiti iyi mwedzi wega wega kutsvaga pekugara uye dzimwe nzvimbo dzekugamuchira vaeni dzinoverengerwa maererano nemhinduro dzevashandisi.
Vakadzi vaviri vanonzi vakabatwa chibharo nevashandi vanoshandirwa nemabhizinesi akakwidziridzwa parizvino paTripAdvisor uye vakati kambani iri kukundikana "basa kune chengetedzo yeruzhinji" munzira yainobata kunyunyuta kwakadai. Vati vanotya kuti vamwe vari panjodzi vasina ruzivo nezve zviitiko zvakambofungidzirwa kuti zvinoonekwa pane peji rebhizinesi. Aya mahotera ari kuenderera mberi nekusimudzirwa paTripAdvisor.
Mumwe mukadzi akati akabatwa chibharo nemutariri wevashanyi ane bhizinesi raisimudzirwa paTripAdvisor. Mushure mekutaurirana kuhotera kwaaishanda nekumumhan'ara kumapurisa, aida kuyambira vamwe vashanyi.
Mhinduro yaTripAdvisor yaive yekumuudza kuti abve munhu wekutanga ongororo achirondedzera nezvechisimba chake pabonde pawebhusaiti.
“Ndakanga ndisingatendi. Ndiri kunyanyo kubvunzwa kuyeuka izvo zvinonyadzisa zvekushungurudzwa kwangu pabonde here? "Iyi kambani yepasi rose yanga ichindimanikidza kuti ndione kutambudzika kwangu pamusangano wavo wekuti munhu wese aone uye vataure, kana zvakatonyanya kune wese mutadzi achiri kunze uko, kuti andipindure, anditsikise?" Akadaro. "Zvakandisiya ndichinzwa kupererwa, kusava netariro uye kusurukirwa."
TripAdvisor akamuudza kuti havabvise bhizinesi kubva kune yavo saiti kana mushandi akapomedzerwa mhosva yekubata chibharo kana kubata chibharo, kunyangwe kwechinguvana kuita ongororo yemukati. Iyo kambani yakazogovana mahukama mashanu naye ekuongorora achitaura nezvekushungurudzwa pabonde nekubatwa chibharo, zvinonzi zvakaitwa nevashandi mumahotera akasiyana, semuenzaniso wekuti anganyora sei ongororo yake.
Mune imwe ongororo iyo TripAdvisor akagovana naye muemail yakanyorwa munaNovember 2018, mukadzi ane makore gumi nemasere akati akanwa chinwiwa chake uye akabatwa chibharo kune imwe nzvimbo yekuvakira muJamaica. Akataura kuti hotera yakahaya magweta kuti vamukwidze nyaya, kunyangwe mushure mekuedzwa chibharo kuchipatara chemuno.
Nzvimbo yekutandarira parizvino ine chiyero che4.5-nyeredzi kubva pa5. Hapana mureza pahotera reTripAdvisor peji kuratidza chero kurwiswa kwakadai kwakamboitika. Nzira chete yekuziva ndeyekupururudza uye kuverenga zvinopfuura zviuru zvishanu ongororo.
TripAdvisor anotara mahotera anoenderana neyero nyeredzi yakapihwa nevashandisi, asi wongororo dzeumwe neumwe dzinotevedzerwa zvichiteerana pane zvinongedzo peji rehotera Kuongorora uko kwakatsanangurwa kupomerwa kwekushungurudzwa pabonde kunogona nyore kutorwa nekumwe kuongorora kwazvino uye kuve kwakaoma kuwana.
Pane mienzaniso makumi mana yekuwongorora inotsanangura kushungurudzwa pabonde, kubata chibharo, uye kubata zvakabatwa nevashandi vemahotera akakwenenzverwa uye mamwe mabhizinesi ekufambisa paTripAdvisor. Mune gumi nemana chete ezviitiko izvi, hotera kana bhizinesi rezvekufambisa - senge vatungamiriri vevashanyi - vakapindura kuongororwa, nekuongorororwa kumwe chete kuchiratidza kuti chirango chakatorwa here kumushandi ari kubvunzwa.
TripAdvisor akasiya kuongorora kwemukadzi uyu sekumirira, nekuti haana kuzvinyora seyekutanga account uye inoramba isina kuburitswa. Akaudza kambani iyo yaaisada kuburitsa "zviitiko zvekutanga" mukutya kubatwa uye kuzivikanwa nevanhu vaakange asingade kukwezva, kusanganisira aipomerwa mhosva. TripAdvisor akataura kuti akagadzira account yekutsva pazita risingazivikanwe kuti asiye ongororo.
TripAdvisor akamboedza kurwisana nezvichemo zvekushungurudzwa pabonde. MunaNovember 2017, yakati yaizowedzera mamaki ekuyambira kumahotera uko "hutano, rusarura, uye kuchengetedzeka" nyaya dzakataurwa - asi hazvingataure zvakajeka izvo bhizinesi rakamirirwa. Sarudzo iyi yakauya mushure mekunge kambani yabvisa wongororo inotsanangura nyaya yekubatwa chibharo muhotera kuMexico nekuti mutauro wakashandiswa wakatyora nhungamiro dzawo.
Iyo nguva yenguva bheji rinosara pane bhizinesi rondedzero rinotariswa pane imwe nyaya-ne-kesi hwaro, asi kambani inoshandisa nguva yemwedzi mitatu seyambiro yekutarisazve. TripAdvisor yakati pane izvozvi 3 mireza kumusoro pamabhizinesi ezvinyorwa mapeji. Hapana kana imwe yemahotera ane mureza kana mabhizinesi ekufamba ane yambiro pane peji rebhizinesi rekupomedzerwa kwakaitwa nezvevashandi.
Vanogunun'una vanotenda mureza mutsvuku pane bhizinesi kwemwedzi mitatu kuti vaongorore kuchengetedzwa kuri kuenderera mberi kwekunyorwa kwacho hakuna kukwana, kunyanya kana pasina danho ratorwa kune vanopomedzerwa vachiri kushandira kumahotera nemabhizinesi.
Mumwe mukadzi, Christine, 44, anobva kuToronto, Canada, akataura kuti akabatwa chibharo muhotera muCaribbean pazororo nemhuri yake. Vati nzira yekusiya chichemo chekushungurudzwa pabonde sekudzokorora haina maturo sezvo ongororo dzaiwanzo "kuvigwa" nedzimwe ongororo, zvichiita kuti zviomere vashandisi kuwana.
Akawedzera kuti wongororo dzinotaura nezvekushungurudzwa pabonde hadzifanirwe kuvhenekwa pamwe nekumwe kuongorora kweye-nyeredzi vachinyunyuta nezve "machira emubhedha."
"Ivo vanofanirwa kunge vaine imwe mhando yekudzokorora maitiro, kune aya marudzi ezviitiko kuitira kuti vasavigwa mukati neongororo dzemunhu wese nezve iwe unoziva, kunaka kwematauro kana machira. Kunyanya kana iri nyaya yekuchengetedza, kunyanya kuvakadzi. ”
Christine akafunga kubuda pachena nenyaya yake nekuti, anoti, "TripAdvisor ine chikuva chakakura uye chaizvo vane basa rekuchengetedza ruzhinji, nekuti idambudziko guru. Ini handisi kuwedzeredza kana ndikati yakapararira.
“Vakadzi vazhinji vakandibata vakati izvi zvakaitika kwavari, zvakare, nemumwe mushandi pane imwe hotera. Uye tinofanirwa kuzviziva. ”
TripAdvisor yakati kunyangwe kambani isina chokwadi kana ongororo dzichigunun'una nezvekubatwa chibharo dzaizokanganisa bhizinesi, yakatenda kuti kuongororwa "kwakabatsira kwazvo" kune vafambi kuti vazivise kwavari kwekugara kana kushanyira.
TripAdvisor yakawedzera kuti yaive nechikwata chemazana evanhu vanoshanda pane zvemukati moderation vakatarisa "kuchengetedza kuvimbika" kwenzvimbo iyi, uye kuti zviuru zvewongororo pawebhusaiti zvakatsanangura nyaya dzehutano nekuchengetedza, kusanganisira kushungurudzwa pabonde uye dzimwe mhosva.
Iyo kambani yakati yaifunga nezvenyaya dzinoverengeka isati yapa bhizinesi mureza, kusanganisira kana mushandi webhizinesi rakanyorwa akakwenenzverwa mukunyunyuta kwekudzokorora. Iyo kambani inowedzera mureza kuzvinongedzo uko kune vezvenhau mishumo yenyaya kana kana kwekutanga-ruoko ongororo isinga "nyore kuwana."
Yakati zviziviso zvayo hazvisimbisi zvezviitiko asi zvaivepo "kukurudzira vatengi kuti vawedzere kutsvagisa kunze kweTripAdvisor" yekuchengetedzeka kwemabhizinesi. Zvisinei, kambani iyi yakati mabhizinesi mazhinji akange agamuchira mureza akange atora matanho ekugadzirisa nyaya iyi yakakonzera kufambiswa kwenhau.
Mukutaura kune Guardian, TripAdvisor akati: "Zvinotyisa kuti vamwe vafambi vanotsungirira nyaya dzakakomba sekurohwa kana kubatwa chibharo, uye tinovimba nzvimbo yedu inogona kushandiswa navo kubatsira kunyevera nekudzivirira vamwe. Zvakakosha kuti vaongorori vatevedze edu ekuburitsa nhungamiro kuti vaone kuti chokwadi chedu chekuongorora ndechechokwadi, uye kana ongororo idzi dzisingawanikwe nyore nyore uye nemishumo yenhau iripo izvo zvakadzama zvenguva pfupi yapfuura uye zvakapararira nyaya dzehutano nekuchengetedzeka, nzira yekuzivisa yeTripAdvisor inobatsira vanozivisa vafambi nezve zvingangoitika nyaya pa nzvimbo. ”
