Lufthansa inoita kuti vashandi vakazvipira vatarise zvakashata: Iyo eTN Gamba ndiPatricia Dzai weSwitzerlandport Johannesburg

“Gamba rangu nhasi ndiMai Patricia Dzai. Patricia anoshandira Swissport muJohannesburg, South Africa, ”akadaro eTN Publisher Juergen Steinmetz. Swissport ndeimwe yemahombekombe makuru ekubata-pasi-anoshanda anoshanda munyika dzepasirese.

Ndege huru dzinohaya Swissport kugadzirisa hukama hwevatengi uye mashandisiro pazvinosvika pakubata kwemikwende, kusanganisira zvakarasika kana zvinhu zvisirizvo.

Lufthansa German Airlines 'anobata pasi muJohannesburg ndiSwitzerlandport. Ini nguva pfupi yadarika ndakafamba kubva kuNice kuenda Cape Town kuburikidza neFrankfurt neJohannesburg paLufthansa German Airlines. Ndiri nhengo yeUnited Airlines Star Alliance Gold uye ndakafamba paLufthansa muBusiness class. Lufthansa inhengo yeStar Alliance.

Pandakasvika muJohannesburg, ndakanzwa zita rangu richisheedzwa neLufthansa rakarasika hofisi hofisi inobatwa neSwitzerlandport.

Ndakaudzwa kuti chubhu yangu yaive ichiri muFrankfurt, uye vaizoiisa pane imwe ndege yaitevera kuenda kuJohannesburg. Ini ndakatsanangura zvaive zvakakosha kuti uve nechubhu yechiitiko chakakosha chekuratidzira, iyo World Travel Market muCape Town, mangwanani.

Patricia Dzai, mumiriri weSwitzerlandport muJohannesburg, aida kuona kuti izvi zvaizoitika uye akatumira meseji yekukurumidza kuLufthansa muFrankfurt. Meseji yakati:

 

 

 

 

 

Ndakafara kuziva kuti chubhu yangu yaizoenda paLH 576 yakananga kuCape Town ingangoita nguva yekutanga kweWorld Travel Market.

Ndakaenderera mberi nekubhururuka ndichienda kuCape Town ndikatambira meseji manheru ichiti chubhu yangu yaizenge iri mundege yeLufthansa ichienda kuJohannesburg, izvo zvainge zvakasiyana nezvakakumbirwa naPatricia. Sezvo nguva dzaive dzadoka uye hofisi yeSwissport muJohannesburg yakavharwa, ndakakwanisa kuwana isina-kuburitswa nhamba yefoni yeLufthansa service yekutakura zvinhu muFrankfurt. Lufthansa, senge ndege zhinji, iri kuvanza nhamba dzenhare kukurudzira vafambi kuti vataure neemail chete.

Ndakaudzwa neLufthansa Bhegi Service muFrankfurt hapana meseji yakadaro yekuendesa tube yangu kuCape Town yakambotambirwa neSwitzerlandport Johannesburg. Mumiriri akaenderera mberi achiti vafambi havawanzo kuudzwa chokwadi nevamiriri veSwitzerlandport.

Mumiriri weLufthansa muFrankfurt akatsanangura kuti basa rake raisave rekundibatsira, nekuti izvi zvaingobatwa muJohannesburg. Ndakaita nharo kuti chubhu yangu iri muFrankfurt uye kwete Johannesburg, uye mubati wekubata weSwitzerlandport muJohannesburg akavharwa.

Mumiriri akabva ati iye zvino ave kuita imwe-nguva yekusarudzika kwandiri uye anozodzosera pombi yangu paLH576 akananga kuCape Town. Akataura kuti kwaive nemaawa mashanu ekuti izvi zviitwe, ichiri yakawanda nguva sekureva kwake.

Mangwana acho ndakagamuchira imwe meseji ichindiudza zvakare chubhu yaive munzira kuenda kuJohannesburg panzvimbo yeKapa.

Ndakafonera Swissport iri muJohannesburg, uye iyo nhau haigone kuve yakanyanya. Vakandiudza, vachikumbira ruregerero, kuti chubhu yangu yakanga ichiri muFrankfurt kwezuva rechipiri, uye ivo havana kuziva kuti nei.

Ndakafonera zvakare hofisi inotakura zvinhu muFrankfurt uye ndakaudzwazve kuti iko kukanganisa kweSwitzerlandport kusavaudza kwekutumira.

Panguva ino ndakatsamwa ndokufonera Swissport Johannesburg zvakare. Ndakabvunza Patricia kuti sei ainyepa izvi. Ndakamuudza kuti haana kutumira chikumbiro ichi kuFrankfurt, sekureva kwaLufthansa.

Maminitsi gumi gare gare, ndakagamuchira email ine nguva-yakadhindwa skrini kubva kuna Patricia Dzai achindiratidza chaizvo izvo zvaakakumbirwa naye pakutanga.

Patricia chaiye aive abuda munzira yake pekutanga kuti ave nechokwadi chekuti ndaizobatana netubhu yangu nenguva uye muKapa. Ndakanzwa zvakashata ndichifunga kuti haana hanya uye haana chaakaita, kana zvirizvo akazviita.

Zvinotaridza kuti makambani makuru seLufthansa ane nyaya yakakomba yebasa revatengi. Ivo vanohwanda kuseri kwesisitimu hombe uye vakadzidziswa kutaura kuti harisi basa ravo uye vanongopa vamwe mhosva pakukanganisa kwekambani.

Pakanga pasina nzira yandaigona kutaura kune chero munhu kuLufthansa nezve izvi, uye email yangu yekukurumidzira kwavari pazuva randanga ndichiedza kuti chubhu idzokere zvakare yakangopindurwa kumavhiki maviri ndange ndatova kumusha kuHawaii. Lufthansa yakanyora izvi:

“Kunyangwe tikasaita zvawaitarisira panguva ino, tinovimba uchaenderera mberi nekunakidzwa nekubhururuka Lufthansa. Nehurombo, hatigone kudzosera kumashure nguva uye kudzivirira chiitiko ichi chisingafadzi, asi tinovimba uri kufara nekukokwa kuzodya pamubhadharo weLufthansa paUS $ 225 kana EUR 200. Itariro yedu kuti uchazvibata manheru akanaka uye anonakidza. . ”

Hapana tsananguro yakapihwa uye hapana ruregerero pakupomera Patricia Dzai uye Swissport nekusaita basa ravo.

Ini ndakazopedzisira ndagamuchira chubhu yangu pazuva rekupedzisira mushure mekuratidzwa kwekutengeserana ndikadzokera nayo kuUS ndisina kuvhura. Pandakachinja ndege muFrankfurt, ndakabvunza mumiriri anoshanda muSenator Lounge kuti ataure nemukuru maneja mukubata mukwende nezvenyaya iyi uye muripo. Akandiudza kuti ndinofanira kutumira email, iyo yandakanga ndatoita mazuva apfuura.

Akandipa chokoreti akati vanowana zvichemo zvevatengi nguva dzese uye vanoita nepavanogona napo kubatsira uye kupindura, asi iyo yekumashure-kumusoro system nendege haipo.

Izvo zvese nezve hofori isingatarisi isingazivikanwe muchina.

Ini ndinokumbira ruregerero kuna Patricia Dzai anobva kuSwitzerlandport, sezvo ini zvino ndanzwisisa kuti aivewo akabatwa nezvikanganiso zvakagadzirwa neLufthansa German Airlines.

Patricia Dzai ndiye eTN Gamba wanhasi.