Nevafambi vangangosvika mamirioni makumi masere nematatu vari kubhururuka nendege dzeU.S. Muchokwadi, ongororo nyowani yakawana kuti 83% yevaAmerica vakabhururuka nendege mumwedzi gumi nemiviri yapfuura vanoti basa revatengi vendege riri kudzikira.
Uyezve, vafambi vemireniyumu vanogona kudarika Generation Xers uye vana boomers kunyunyuta pamusoro penyaya dzebasa rendege uye vane mukana wakapetwa kaviri wekupa chichemo chepamutemo nezve ruzivo rwavo rwekubhururuka.
Maererano neongororo:
• Millennials vanonyanya kunyunyuta: Kuendesa chichemo pasocial media (Facebook, Twitter, Snapchat uye LinkedIn) inonyanya kuwanda pakati pechizvarwa chino kupfuura mamwe zvizvarwa, uye kushaikwa kwemhinduro kana mhinduro dzisiri dzenguva nendege chete mafuta emireniyumu negativity maererano nebasa revatengi vendege.
• Kugutsikana kwevatengi kuri kudzikira: Kunyange vanopfuura 96% vevakabvunzwa vakagutsikana nekufamba kwavakaita munguva pfupi yapfuura, vanosvika 56% yevafambi vakati vanofunga kuti mashandiro evatengi vendege ari kudzikira. Millennials nevarume vakanzwa kusimba pane izvi.
• Mapepa ari kutaura: Zvikamu makumi mana nezvishanu kubva muzana zvevanhu vekuAmerica vakabhururuka mugore rapfuura vakati vakamhan'ara kune imwe kambani.
• Dzimwe ndege dzinoonekwa dzakaipa kupfuura dzimwe: Pakutaura nezvebasa revatengi vendege, vakapindura vakatara American Airlines neSouthwest seyakanyanya kunaka uye Spirit Airlines seyakaipisisa.
• Flyers inotarisira zvakanyanya kubva kune bhajeti ndege: Mantra "iwe unowana zvaunobhadhara" chimwe chinhu icho vafambi vanotenda. Kunyange zvakadaro, 36% yemireniyumu vakafunga kuti ndege dzebhajeti dzinobata vafambi zvisina kunaka, uye kuti vane kodzero yekunyunyuta.
ZVOKUBVA MUNYAYA INO:
- In fact, a new survey found that 56% of Americans who flew on an airplane in the past 12 months say airline customer service is declining.
- Airing a complaint on social media (Facebook, Twitter, Snapchat and LinkedIn) is more common among this generation than other generations, and the lack of response or untimely responses by airlines only fuel millennial negativity regarding airline customer service.
- Uyezve, vafambi vemireniyumu vanogona kudarika Generation Xers uye vana boomers kunyunyuta pamusoro penyaya dzebasa rendege uye vane mukana wakapetwa kaviri wekupa chichemo chepamutemo nezve ruzivo rwavo rwekubhururuka.
