Doha-based Qatar Airways ine sevhisi yakanakisa mudenga asi haisi kupa nzvimbo dzekufona kubata nyaya dzevatengi.
muzinda weDubai Emirates inotevera nendege yechipiri yeUAE mu Abu Dhabi, National Carrier yeUnited Arab Emirates, Etihad.
Qatar Airways inogara ichiendesa kune vafambi vari kutsvaga basa rakanaka, kunyanya kana bhizinesi rekubhururuka kana kirasi yekutanga.
Naizvozvo, zvakaoma kunzwisisa kuti sei sevhisi inopihwa neawa makumi maviri nemana yekufona iri kushaya nzira yekuseri kwesevhisi yemhando yepamusoro yevatengi nendege dzakaita seUnited Airlines.
Vamiririri veCall centre havana kupihwa simba rekubatsira nemazvo, kunyanya kana ndege yavhiringwa nekukanzurwa kana kudzokororwa. MaAgents ari munzvimbo dzekufona anonyanya kuvakirwa muIndia uye anopindura zvichibva pane zvakaoma-ku-chikonzero marongero akaiswa neQatar Airlines manejimendi.
Chechipiri chikonzero chekuti Qatar Airways itadze kuve ndege ine nyeredzi shanu imhaka yekuti mutakuri anofamba netikiti rakapihwa neoneworld alliance shamwari nendege, seAmerican Airlines, kana nesangano rekufambisa.
Heino chiitiko changu chazvino, migove eTurboNews muparidzi Juergen Steinmetz.
Steinmetz iPlatinum Executive flyer neAmerican Airlines uye 1K flyer neUnited Airlines. Aya ndiwo matangi epamusoro kune ese ari maviri ndege. American Airlines chikamu chemubatanidzwa wenyika, uye United Airlines chikamu cheStar Alliance. Akati:
"Ndege yangu ichangoburwa paQatar Airways yakanditora kubva kuKathmandu, Nepal, kuenda kuDoha, Qatar, mukirasi yebhizinesi kozoti kirasi yekutanga kubva kuDoha kuenda kuDubai, UAE.
“Ndakasvika kuQatar Airways bhizinesi rekutarisa nenguva na4:00 masikati nendege yangu ya6:00 pm kuenda kuDoha uye ndaitarisira kupedza husiku humwe muQatar.
“Nemhaka yemamiriro okunze, ndege yaiuya haina kukwanisa kumhara muKathmandu uye yakaendeswazve kuCalcutta. Izvi zvakaitwa nokuda kwezvikonzero zvekuchengeteka uye zvainzwisisika.
“Zvakatora inopfuura awa pashure pokunge zvazivikanwa kuti ndege yakanga isingachakwanisi kubhururuka kubva kuCalcutta kuenda kuKathmandu kuti ipedze kutenderera uku manheru mamwe chetewo.
“Vamiriri veQatar Airways vakaratidza hushamwari mukundiperekedza kuimba yekutandarira yebhizinesi paKathmandu Airport kunomirira ruzivo nezvehurongwa hwehotera uye imwe ndege. Ndakakanzura hotera yangu muDoha uye ndaida kubatanidza zuva raitevera kuDubai zvakananga.
"Mushure mekunyunyuta kumumiriri welounge ka3 mumaawa maviri kusvika matatu anotevera, akandiendesa pasi kuti nditaure nemumiriri weQatar Airways.
"Qatar Airways ichangopedza kuchengeta vafambi vese vehupfumi uye yakandisiya, mutyairi wekirasi yebhizinesi, pakupedzisira. Ndakaudzwa kuti ndege yaizosimuka mangwana acho masikati. Ndakatsanangura iyi yaisazova pfungwa yakanaka sezvo ndaizopotsa husiku hwechipiri kuti ndisvike kwandaienda, Dubai.
“Ndakawana mukuru wechiteshi achibata mabhegi pasi. Akandigarisa uye akandibhuka pane imwe ndege yandakanga ndambogara nayo nemaawa mashanu. Ndakabvuma.
“Ndakatakurwa mukombi yainge yakazara kuRadisson Hotel nevamwe vafambi vakawanda veQR. PaRadisson Hotel, ndakaona chikwangwani chairatidza kuti ndege yakanga yanonoka yaizosimuka ndisati ndaudzwa kunhandare. Kuenda nendege yepakutanga kwaizopedza maawa matatu mukumirira kwangu.
“Ndakatsvaga Qatar Airways ndikangowana nhamba dzenhare dzekuUS. Pandakafona, ndakakumbirwa kodhi yangu yekubhuka, nhamba yepasipoti, nhamba yefoni (ndine akati wandei), uye nhamba yekadhi rechikwereti (ndine makumi emakadhi). Kwaive kubvunzurudzwa kwaunongotarisira munyaya yemhosva.
“Pakupedzisira, mumiririri akati haaigona kuverengera zvakare kana kundiitira chero chinhu nekuti tikiti rangu rakapihwa neAmerican Airlines. Akati ndaifanira kufonera American Airlines.
“Kana ndege ikavhiringwa kuUnited Airlines, ndinokwanisa kutaura nedhesiki rangu re1K zviri nyore kana kutsvaga dzimwe nzira dzekubhururuka nendege paUnited Airlines app, zvichindibvumira kuti nditore bhuku nekudzvanya zvishoma.
“Kusvika kuAmerican Airlines platinamu mutsetse muUnited States nguva dzose kunotora nguva yakareba. Mushure mekumirira, ndakanzi ndaifanira kutaura neQatar Airways nekuti yaive ndege yavo.
"Ndakawana rekodhi yangu pawebhusaiti yeQatar Airways, asi yakaratidza ndege dzisiridzo.
"Ndakafonera zvakare Qatar Airways ichibvunzurudzwa kwemaminetsi gumi kuitira kuti mumiririri abvumidzwe kutarisa rekodhi yangu.
“Akataura kuti ndakarongerwa 11:00 asi ndakanga ndisina tikiti rendege. Tikiti harina kukwanisa kuchinjwa. Chete American Airlines inogona kuita izvi. Panguva iyoyo, ndakakanda mapfumo pasi, ndikarara, uye ndakasarudza kuenda nendege yokutanga.
“Desk repamberi repaRadisson Hotel harina kuda kunditendera kuti ndiende nekuti Qatar Airways haina kutaura kuti ndakanga ndiri mundege kare. Ndakazoshingirira kubuda muhotera mushure mekunge mabharani wedesk rekumberi atadza kusvika kune agent yeQatar Airways.
"Qatar Airways yakashanda matatu ekutarisa macounter paKathmandu airport, ese airatidza hupfumi, pasina akaparadzana ekirasi yebhizinesi counter.
“Ndakamirira ndikatora ndege yekutanga. Yakanga iri nguva, uye pakanga pasina nyaya netikiti rangu reAmerican Airlines.
"Sevhisi yemuboard yaive yakanaka, uye maawa mashanu emuimba yekutandarira yekirasi yekutanga yeDoha ainakidza." Kushanya kwemubhodhi kwaive kwakanaka, uye maawa mashanu muimba yekutandarira yekirasi yekutanga yeDoha ainakidza kupfuura.
"The first-class lounge ihombe uye yakanyarara uye ine shumiro yakanakisa uye chikafu chikuru; ine museum yeIslam, chitoro chakazvimiririra-yemahara, uye yakazara bhizinesi nzvimbo ine makamuri emusangano.
“Ndakashamisika kuti Qatar Airways yava kutengesa 'spa experience' muimba yekutandarira sebasa rinobhadharwa.
"Ndakanga ndiri muimba imwechete yekutandarira yekirasi yekutanga muDoha mwedzi wapfuura, ndichibatana neRiyadh kubva kuLos Angeles.
“Qatar Airways yakatakura vanhu vakananga kundege. Ndichifunga kuti izvi zvaive zvakafanana, ndakamirira kusvika paminiti yekupedzisira, asi kuchinjisa kwakadaro hakuchisiri chikamu chebasa rekutanga. Ndakamhanya kugedhi ndichifara kuti ndatora lemonade yangu.
"Zvisinei, tichienzanisa imba yangu yekutandarira uye ruzivo rwekurwa, sevhisi paQatar Airways yaive chiitiko chenyeredzi shanu zvechokwadi. Iyo call centre inonzwa kunge yakachipa 5-star kunetswa.
"Ndichiri kusarudza Qatar Airways Q-Suite pane chero ndege. Zvinokatyamadza kuti Qatar Airways yaisada kushandurawo nzvimbo yekufona kuita 5-nyeredzi ruzivo kune vafambi vayo uye vangangove vatengi vatsva.
"Ndinosiya ruzivo rwangu nemasevhisi eAmerican Airlines epasi uye nzvimbo yekufona kune imwe nyaya."
