Is Royal Caribbean iri kukanganisa mameseji mabhodhi pamawebhusaiti echikepe?

Unogona kuvimba nezvaunoverenga nezve Royal Caribbean pamhepo mameseji mabhodhi?

Ndiwo mubvunzo uri kubvunzwa nevamwe vashanyi svondo rino zvichitevera nyaya dzinoratidza kuti mutyairi wengarava anga achinyengedza nhaurirano dzepamhepo kweanopfuura gore.

Veteran indasitiri anotarisisa Anita Dunham-Potter weExpertCruiser.com akatanga kutyora nyaya svondo rapfuura, achitaura kuti Royal Caribbean yanga ichipa mubairo boka diki revateveri vanotumira mazwi akanaka nezvemutsara panzvimbo dzakadai seCruise Critic nerwendo rwemahara uye zvimwe zvinhu.

Nyaya yaDunham-Potter, iyo yakateverwa nemablogi akati wandei uye nhau dzinosanganisira The Consumerist, inocherekedza kuti boka iri - rainzi Royal Champions - rave richishanda kubvira 2007.

Dunham-Potter anotaura hurukuro yakaitwa nemukuru weRoyal Caribbean pamusangano uchangoburwa wekushambadzira umo mukuru akakurudzira kupandukira kwekuedza.

"Kiyi yekubudirira mukushambadzira kwehutachiona ndeyekupesvedzera zvine hungwaru kune vanofurira ivo vasinganyatso ziva kuti vari kufurirwa," maneja weRoyal Caribbean wekushambadzira kwekuvimbika, Rachel Hannock, akaudza vateereri, maererano nebhurogi pamusoro pekushambadzira kwekuvimbika rakanyorwa neCustomer Insight. Group.

Iyo Customer Insight Group blog inotora mashoko aHannock achiti Royal Champions "inogara ichisimudzirwa kuenderera mberi kushambadzira" uye "kuburitsa izwi rakawanda remuromo uye kushandisa pesvedzero yakakwana kuita kuti mari yacho ive yakakosha."

Iyo blog zvakare inotora mashoko aHannock achiti zvinyorwa zvepamhepo kubva kuRoyal Champions "zvinotariswa zvakanyanya panguva yezviitiko uye nguva nenguva kuti ive nechokwadi chekuti zvinotumirwa zvinoramba zvakanaka uye kazhinji."

Mubvunzurudzo neUSA TODAY svondo rino, mutevedzeri wemutungamiri weRoyal Caribbean, Bill Hayden akabvuma kuti Royal Champions iripo uye vanga vachiwana mari kubva pamutsetse kusanganisira kukokwa kwemahara, kwehusiku huviri rwendo rwekutarisa. Asi anoramba zvakasimba kuti Royal Caribbean yakavakumbira kuti vataure mutsara panzvimbo dzepamhepo.

Muchidimbu, anoti, hapana quid pro quo. Tsinhiro dzaHannock pamusangano wacho dzakanga dziri “chisarudzo chakashata chamashoko . . . hatina kumbobvira taratidza zvavanofanira kunyora.”

Nepo Hayden achiti ichokwadi Royal Caribbean yakachengeta ziso pane izvo Royal Champions iri kutumira panzvimbo dzepamhepo, ndezvekuti mutsara ugone kuwana mhinduro yekuti zviri kuita sei. Mupfungwa iyoyo, anodaro, maRoyal Champions akafanana neboka rekutarisa.

Hayden anoti maRoyal Champions, ayo aripo pari zvino angangoita makumi manomwe neshanu, akasarudzwa nekuti vaive maposta anoshanda zvakanyanya kuCruise Critic nedzimwe nzvimbo shoma uye vanofarira kufamba nechikepe. Parizvino vakakokwa pazvikepe zviviri zvemahara zvemahara, uye zvakajeka mutsetse waitarisira kuti vaizotumira nezve zvakaitika kuCruise Critic nekumwewo. Asi Hayden anosimbisa kuti vaive vakasununguka kunyora chero zvavainzwa nezvezvikepe, zvakanaka kana zvakaipa. Hapana Royal Champion akakumbirwa kusiya chirongwa ichi nekuti anga akanyanya kushata muzvigaro, anowedzera.

Hayden anotiwo mutsara uyu hauna kumboreva kuti chirongwa ichi chakavanzika. Chokwadi, Cruise Critic aiziva nezvechirongwa ichi, anodaro, sezvo Royal Caribbean yakanga yawana rubatsiro rwesaiti kutanga kuronda nhengo dzeCruise Critic dzaida kukoka muboka.

USA TODAY yakakumbira Cruise Critic kuti ijekese zvayaiziva nezvechirongwa cheRoyal Champions mugore rapfuura. Mune email yekutanga kuUSA TODAY, Cruise Critic muparidzi Kathleen Tucker akati saiti iyi haina kubatikana mukubatsira Royal Caribbean kugadzira chirongwa.

"Muna 2007, Royal Caribbean yakabata Cruise Critic ndokutiudza kuti vaida kukoka dzimwe nhengo dzeCruise Critic parwendo rwekutanga rweRusununguko rweMakungwa uye vasina nzira yekuvabata nayo ndokubvunza kana taigona kutumira meseji kunhengo. pachinzvimbo chavo,” Tucker anonyora kudaro. "Isu hatina kubatanidzwa mukusarudza nhengo kana mukugadzira chirongwa."

Paul Motter, mupepeti weCruiseMates.com, iyo ine mabhodhi emashoko anonyanya kushanda parwendo mushure meCruise Critic, anoti Royal Caribbean haina kumbobvira yabata saiti yake ichitsvaga kusvika kunhengo uye dai mutsara ungadai asina kuzvibvumira.

"Kana paine Royal Champions (inotumira pamabhodhi emeseji) pano paCruiseMates isu hatina kuvapa mvumo yekuve pano," anodaro. “Hatina kubatwa . . . kuita chirongwa ichi uye dai takabvunzwa tingadai takati zvinotyora chibvumirano chedu chemushandisi uye mutemo wekuvanzika. "