Boka rekutengeserana Airlines for America (A4A) nguva pfupi yadarika rakaburitsa chati inoratidza mwero wekukura kwebasa reindasitiri yendege inodarika zvakapetwa kaviri yehupfumi hwese hweUS; zvisinei, kune mukana wakawanda wekuwedzera kwekuwedzera kwebasa. Chati iyi inopawo mukana wekuvhenekera mwenje wakajeka patsika dzemakambani kuAmerican Airlines, Delta Air Lines neUnited Airlines (Big Three) sezvo makambani endege aya achitsvaga kuvhiringa vakwikwidzi, vatengi uye mutongi wavo, US Department of Transportation (DOT) . Kune dzimwe nzira dzekuenda mberi.
DZIMWE DZIMWE DZIMWE DZIMWE DZIMWE DZIMWE DZIMWE DZIMWE DZIMWE BASA
Chokwadi, indasitiri yendege yeUS kukura kwemabasa kunogona kutokura sezvaingaita kufamba kwese uye kusikwa kwemabasa ekushanya. Zvakakosha, ndege dzendege hadzigone kuyera kudiwa kwakarasika uye mari kubva kune vakaodzwa mwoyo vafambi vekutandara vakakanda mapfumo pasi kana vafambi vebhizinesi vakawedzera huwandu hwemamaira avanoda kutyaira mota dzavo kuti vadzivise ndege kana vafambi vebhizinesi vane goho guru vakawana. nzira dzekudzikisa nhamba yavo yekufamba kwemwedzi.
Muongororo ichangobva kuitika yeSkytrax yepasi rose yekugutsikana kwevatengi, Delta Air Lines yakachengetedza nzvimbo yechimakumi matatu neshanu, neUnited Airlines neAmerican Airlines panzvimbo 35 ne68 zvakateerana. Ndege nhatu dzakambopayona uye parizvino dzakakura kwazvo dzinounza mari munyika hadzigone kuisa pamusoro pegumi. Hapana kana imwe yadzo! Sezvineiwo, Mutungamiriri weUnited Airlines akaudza musangano uchangoburwa weindasitiri kuti basa rendege ndere "kuve nevatengi vepamusoro uye kuve ndege yepamusoro pasirese" uye kuti, "vanhu vanoda frequency, kuvimbika uye mutengo."
Vamwe 85% yevatengi veUnited Airlines 'vanofamba navo kazhinji kamwechete pagore - uye zvakadaro vatengi vari kutsvaga frequency - zvakakomba! Kana mukuru mukuru wendege asingazivi kuti mafambiro endege haawanzopinda mupfungwa dzemunhu anenge achifamba panguva yekutandara, angangonzwisisa here nekunzwa tsitsi nekushungurudzika kungava nemufambi asingawanzo famba anoona kuti haakwane pachigaro chaanenge apihwa?
Zvakanyanya kukosha ndezvokuti muongororo yeongororo yevatengi vendege yepasi rose, Skytrax yakatumidza Emirates Airline kuti ndiyo kambani yendege yepamusoro pasi rose uye Qatar Airways neEtihad Airways yechipiri neyechitanhatu zvichiteerana. Kuisa parutivi maitiro akanakisa anogona kutorwa neBig Three kubatsira kudzoreredza vatengi vakarasika, kana iyo Big Three ichida kuvandudza, uye kana United Airlines ichida kuzadzisa chinangwa chayo chakataurwa chekusvetukira mberi zvinzvimbo makumi matanhatu nenomwe uye kubvisa Emirates Airline se. iyo ndege yakanakisa pasirese, saka pane dambudziko rakanyanya kukosha iro Big Three inofanira kutanga yagadzirisa.
TSIKA DAKAPURWA
Sezvo zuva richibuda kumabvazuva, vashandi vepamberi havangambotarisirwi kuti vaunze ruzivo rwakafanana uye rwepamusoro-soro rwekufamba nendege kana tsika dzekambani dzaputswa nevano gara vachiratidzwa hubris yevakuru vendege yeC-suite.
Pasina kutambanudza munhu anogona kufungidzira tsika yeEmirates Airline, semuenzaniso, kubvumira iye zvino ane mukurumbira Chiremba Dao kudhonzwa nechisimba asingazivi uye achibuda ropa pasi pechitsuwa chendege apo vaenzi vakashamisika vakatarisa. Tsika dzekambani dzinobata chinhu chidiki chese uye chinoyerera kubva pamusoro pesangano. Tsika yakanaka inobereka zano rakanaka rinobereka zvibereko zvakanaka.
Kana tsika dzikasatendeutswa paBig Three, havafe vakapaza vachipinda pamusoro pegumi eSkytrax, kana chero mimwe mhedzisiro yeongororo yepasirese, ndoda kubira zita rekuti "ndege yepamusoro pasirese", sekushuvira kwakataurwa. United Airlines.
BEYOND POOR CUSTOMER SERVICE
The Big Three vakachengetedza majekiseni avo ekusavimbika uye vakabatanidza zvakanyanya indasitiri yendege yeUS. Mukuita izvi, Vatatu Vatatu vakawana zvakanyanya masimba ezvematongerwo enyika, ehupfumi uye emusika uye havana kutambisa nguva kana mukana wekuzvikudza kushandisa masimba iwayo kurwisa vakwikwidzi vavo, mutongi uye vatengi. Kutyoka uye kushata kwetsika dzemakambani hakuna kungotungamira mukusaziva kwevatengi chete asiwo kune kwakabatana zvirongwa zvinoparadza zvemusika uye zvinonyadzisa zvemitemo yeruzhinji.
Funga kuti Vakuru vatatu vane:
a. yakatanga hondo yezvematongerwo enyika yakapisa paEmirates Airline, Etihad Airways neQatar Airways (Gulf Carriers), Norwegian Air International neNorwegian UK kuvhara misika yeUS kumakwikwi;
b. kuisa makore makumi maviri nemashanu ekubudirira kwemutemo weUS Open Skies panjodzi pasina hanya nezvido zvevatakuri vendege uye kuvimba kwavo neOpen Skies, kana nezvezvinetswa zvenhandare dzendege nevamwe vazhinji vane chekuita neindasitiri yekufambisa nekushanyira;
c. akamhan'arira DOT kudare redunhu remubatanidzwa kuvazvidza pamusoro pemutemo wekushambadzira wevatengi uye ndokunyora mutemo weCongress kuti uwedzere kuvakanganisa;
d. zvakavharirwa chigadzirwa uye ruzivo rwemitengo (uye vari kuenderera mberi vachidaro) kubva pamhepo uye zvechinyakare vamiririri vekufambisa uye metasearch mafemu zvekuti munguva iri pedyo kuenzanisa kwekuenzanisa kwekutenga uye kubuda pachena kwevatengi kwakadzikira zvakanyanya uye nekufamba kwenguva kunogona kubviswa; uye
e. vakatyisidzira vatori venhau vanotaura nezveindasitiri yekufambisa vachinyunyuta nezvavo kune vapepeti nevagadziri panhepfenyuro huru - uye dzimwe nguva vachityisidzira kukwevera kushambadza - kana chero chakaipa chinotaurwa nezvavo.
Kana 11 ndege dzakadzora makumi masere muzana emusika wemuUS - ikozvino 80 - maitiro iwayo angadai aine mhedzisiro yemusika uye, nekudaro, angadai asina kubvumidzwa kubudirira.
MASHOKO AKAPIKANA
Iyo A4A chati inoratidza chiyero chinokatyamadza chekukura kwebasa indasitiri yendege, izvo zvinobvunza mubvunzo wekuti Big Three inogona sei kukuvadza kubva kuGulf Carrier kupinda mumisika yeUS? Chokwadi, Iwo Matatu Makuru haakwanise kuziva rimwe rakarasika basa rendege nekuda kwekupinda kwakadaro. Semuyenzaniso, Delta Air Lines neUnited Airlines dzakadhonza ndege kubva kuAtlanta-Dubai neWashington Dulles-Dubai misika ndokudziendesa kumisika ine mari yakawanda pasina kurasikirwa kwemabasa evashandi kunyangwe innuendo inopesana.
Masangano endege anofanirwa kushandisa nguva ino yakabudirira kwazvo kuindasitiri yavo kuongorora mabasa akarasika nekuda kwekupihwa kwekuchengetedza uye kubhururuka, uye kutora chikonzero chevashandi vepanhandare yendege - vakakosha mukuvandudza ruzivo rwevatengi - uye vari kuwana mibairo yehurombo. parubatsiro rweveruzhinji apo Big Three vachifarira rekodhi-kutyora purofiti. Masangano anofanirwa kuve nehanya nekukanganisa kwemazinga ebasa revatengi pamabasa.
Panzvimbo yekutambisa miripo yenhengo uye nguva nekutarisisa pamushandirapamwe wakashata wezvematongerwo enyika uchipokana neGulf Carriers, vatungamiriri vemubatanidzwa vanofanirwa kufunga nezvekupa mari ongororo yakadzama iyo inoyera uye inoenzanisira bhizinesi rakarasika kubva mukupararira kwakashata kwevatengi uye kuti chii chaizotora kuti indasitiri iite. kuhwina zvakare avo vakaderedza kana kurega kubhururuka. Chidzidzo ichi chinogona zvakare kuverengera mabasa akarasika mumakore mashanu kana kupfuura apfuura nekuda kwekudzingwa kwevashandi vanoshuvira mabasa munzira dzepasirese kune vanobatana bhizinesi.
Munguva pfupi, mitengo yematiketi yakakwira kubva kudziviriro yehurumende iri kudiwa neBig Three inogona kugonesa vatungamiriri vemubatanidzwa kuti vatore chikwereti nekuedza kuunza purofiti uye nekuwedzera kuchengetedzeka kwebasa. Nokufamba kwenguva, zvakadaro, mabasa enhengo dzemubatanidzwa anogona kukanganiswa nyore nyore nedziviriro yakadai sekuwedzera kwenhare dzeOpen Skies cabotage rights(*) uye kushushikana kuri kuwedzera pamusoro pemabhenefiti eruzhinji uye kushanda kwemubairo wakanyanya asi uchiwedzera anti-tengi antitrust inodzvanywa. .
DZIMWE NZIRA DZINOENDA MBERI
Vatungamiriri vemubatanidzwa nenhengo dzavo vanofanirwa kunetsekana pamusoro pezvakashata zvinokonzereswa neBig Three kuedza kuwedzera purofiti nekudzikisa chigadzirwa uye kujeka kwemitengo; kuvharidzira kupinda kutsva kwendege; uye kupa sevhisi yemuromo kune yakavandudzwa basa revatengi. Kutorwa pamwe chete, zano rakadaro rinogona nekufamba kwenguva kutungamirira kune indasitiri inoderera iyo vashoma vanoda basa mukati uye kupindira kwehurumende iyo vashandi nevatungamiriri havazobatsiri.
Neimwe nzira, seSouthwest Airlines, JetBlue, Alaska Airlines, Emirates Airline nevamwe vakaratidza, kana vatengi vaine ruzivo rwakakwana uye rwakakwana vanovimba nehurongwa uye vanotenga zvimwe. Kana vatengi vachibatwa sevaenzi mukati metsika ine hutano vanonzwa vachiremekedzwa uye vanotenga zvimwe. Kana kukwikwidza kutsva kwekupinda kusina kuvharwa, vatengi vanonakidzwa nesarudzo nyowani, masevhisi ekuvandudza uye nendege dzinodhura, uye kutenga zvimwe. Kutorwa pamwechete, indasitiri inokura uye tarisiro yayo yenguva refu yekugadzikana kwemari uye kuenderera mberi kwekukura kwebasa kunoitwa kuti kuve nechokwadi.
