Mazuva maviri Spirit of Hospitality Masters Kirasi yakagadzirirwa chaizvo mamaneja nevatariri vakuru paPutahracsa Resort, Hua Hin naDr. Scott Smith kubva kuAssumption University Thailand's Department of Hospitality and Tourism Management. Dr Scott vakagadzira nekufambisa chirongwa ichi cheMweya Wekugamuchira Vaenzi, vachitanga nekushanya kusinganzwisisike kunzvimbo yekutandarira semuenzi asinganzwisisike. Kushandisa zviratidziro zvechinyakare uye zvisiri zvechinyakare zvakakosha (KPI) zvine chekuita nemahotera enyeredzi shanu, kuongororwa kwesevhisi kwakagadzirwa uye ruzivo rwakaunganidzwa rwakaunzwa panguva yemusangano.
"Iyi Spirit of Hospitality Masters Kirasi yakanga yakasiyana," Dr. Scott anotsanangura, "Kuita kuti MD uye GM vatore chikamu zvizere mumusangano uyu kwainakidza uye kwakagadzira chikwata chine simba chakazvipira kutora basa panzvimbo iyi yakakurumbira kune imwe nhanho inotevera. Ndeapi mazwi aunoshandisa kutsanangura rudzi urwu rwesevhisi? Chii chinopfuura 'chakanakisa'? Musangano wemutauro webasa wakafanana wakataura nezvenyaya iyi ndokutanga kuenzanisa zvinangwa zvehutungamiriri. " Richard Mehr, Maneja Mukuru akatanga musangano nehurukuro inokurudzira maererano netsika inodadisa yebasa rakanaka paPutahracsa Resort, achiyeuchidza vashandi kuti, “Zvose zvine chekuita; zvinhu zviduku zvinoita mutsauko mukuru.”
Akateedzana emusangano pamusoro pemazuva maviri akafukidza misoro senge yekuona uye kupfuudza zvinotarisirwa nevaenzi uye kugadzira maKPI matsva. Nhaurirano yehutungamiriri uye chiitiko chakaongorora mutsauko uripo pakati pehutungamiriri nehunyanzvi hunyanzvi seti. Nguva yakapihwa kutsanangudza zvekare nzvimbo yekutandarira, maonero uye hunhu uye, nekutora chikamu kwakazara kwemuridzi, maneja maneja nevatariri, chirevo (PUTAHRACSA) chakagadzirwa kutsanangura hunhu hwavo hwesangano. Mepu yenzvimbo dzekuona mukati mechiitiko chevaeni dzakabatsira kuona mikana yekugadzira yakanaka yekumusoro yekugadzira nguva.
Iyi semusangano yakaitwa naDr.Scott Michael Smith kubva Kubata Yunivhesiti Dhipatimendi Rekugamuchira Vaeni uye Tourism Management. Richard Mehr, GM, ari zvakare Mutungamiriri weSKAL International Hua Hin & Cha Am Chitsauko; Nhoroondo ye SKAL International isangano rehunyanzvi revatungamiriri vezvekushanya pasirese riine nhengo zviuru gumi nezvishanu mumakirabhu makumi matatu neshanu nemakumi masere neshanu Nyika dzese makumi matatu nesere dzinokurudzira kushanya kwepasirese uye hushamwari. Putahracsa Resort inosanganisa sevhisi inoshamisa mune yakasarudzika yemahombekombe ekuhwanda pamwe nemakamuri makumi matanhatu nenomwe nemisha muHua Hin, Thailand.
ZVOKUBVA MUNYAYA INO:
- Scott explains, “Having the MD and GM participate fully in this workshop was fantastic and created a team dynamic that was committed to taking service at this prestigious resort to the next level.
- Time was dedicated to redefining the resort's mission, vision and values and, with the full participation of the owner, general manager and supervisors, an acronym (PUTAHRACSA) was created to describe their organizational values.
- Dr Scott created and facilitated this Spirit of Hospitality project, beginning with a surprise visit to the resort as a mystery guest.
