Mhuri yaifanirwa kuenda kuzororo revhiki muLanzarote vadzokera kumba mushure mekusanganiswa kwedhesiki zvichireva kuti vakabata ndege kuenda kuTurkey panzvimbo.
Charles Coray, mudzimai wake Tania nemwanasikana wavo ane makore mapfumbamwe Phoebe havana kuona chikanganiso ichi kudzamara vasvika uye muenzikadzi akati "tikugashirei kuTurkey".
Vakapihwa zvisizvo zvekukwira pfuura nemushandi wepasi paCardiff airport neSvondo mangwanani.
Mhuri yakagamuchira First Choice kupihwa kwezororo kuIbiza panzvimbo.
MaCorays, anobva kuLlanishen, Cardiff, akange abhuka zororo rinosanganisira zvese neFirst Choice muhotera ine nyeredzi shanu muCanary Islands uye yaifanirwa kunge ichibhururuka muArrecife, Lanzarote.
Asi panzvimbo pezvo vakazviwana vava munhandare yendege yeBodrum, Turkey kwavaifanira kubhadhara vhiza ye£10 pamunhu vasati vakwira ndege kudzokera kuCardiff.
VaCoray vati havasati vaziva kukanganisa kwavo nekuti pasipoti yavo yaingotaura nhandare yendege yeBodrum chete kwete kuti yaive kuTurkey.
Vatiwo hapana chiziviso chakaitwa munzvimbo yekutandarira maererano nendege uye kuti pavakangopinda mundege vakabva varara.
“Yakanga iri 6.30 mangwanani patakasvika panhandare yendege yeCardiff uye takatungamirirwa kudhipatimendi reServisair. Hatina kuziva kuti pane ndege imwe chete yakanga ichitariswa imomo.
“Takabatwa nehope uye hatina kuziva kuti musikana aiva padhesiki akanga atiisa mundege isiri iyo.
“Pakanga pasina chero zviziviso munzvimbo yekutandarira zvachose. Patakasheedzwa kugedhi takavapa mapassage edu, takapinda mundege ndokurara.
"Pasina kusvika muridzi weti "titambire kuTurkey" iyo peni yakadonha.
Mhuri iyi yakabva yabata ndege imwe cheteyo kudzokera kuCardiff, ichisvika kuma1645 BST nemusi weSvondo uye vakaiswa nekambani yavo yezororo muhotera iri padyo.
"First Choice yakaedza kutaurirana nesu uye yaida kutitumira kuLuton netekisi kuti tisvike kuLanzarote nezuro," akadaro Mr Coray.
“Asi isu takabhadhara yakawedzera kubhururuka kubva kuCardiff. Dai takanga tabhururuka kubva kuLuton zvaizoreva kuti taizofanira kudzoka muLuton uye hatidi kuita izvi.
“Vabereki vedu vakaenda painternet manheru nezuro vakawana mazororo akati wandei kubva kuCardiff - tingadai takabhuka imwe yeawa nezuro manheru. Asi vakatiudza kuti hapana chimwe chaivepo."
VaCoray vakati vanga vasingade kuenda kuzororo kuTurkey uye kuti mhuri yavo yaneta neruzivo rwavo.
“Mwanasikana wangu akaora mwoyo. Akaona mhamha vake tichiita kuvhunduka patakaona zvaitika uye zvakamurwadza. Tinofanirwa kunge tichiva nenguva yakanaka pazororo redu,” akadaro.
“Iko zvino takarongerwa zororo rakafanana nerekuIbiza iro rinobva naXNUMX manheru ano [Muvhuro]. Mwanasikana wangu atarisa mifananidzo iri mubhurocha racho uye ari kufara zvakare.
“Ndichaita chokwadi chekuti ndatarisa mapepa ekukwira kuti tisaite mhosho iyoyo zvakare!”
Mutauriri wevamiriri vevashandi Servisair akakumbira ruregerero nekugumbuka kwakonzera uye akati mumiriri wevatyairi akavatambira mundege isiriyo akamiswa basa achimirira kunzwa.
Mutauriri weFirst Choice akakumbirawo ruregerero nekukanganisa uye akati mhuri yekwaCoray ichadzoserwa zvizere kune chero mari yakawedzerwa.
"Parizvino tiri kuita ongororo naServisair kuona kuti kukanganisa uku hakuzoitike zvakare," akadaro.
bbc.co.uk
