Bata Center Software Musika: Global Maindasitiri Kuongorora, Zvikamu, Vepamusoro Vatambi Vakuru, Vanotyaira uye Maitiro kusvika 2024

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Selbyville, Delaware, United States, Mbudzi 4 2020 (Wiredrelease) Global Market Insights, Inc -: Chikamu cheInteractive Voice Response (IVR) chinotonga mushambadziro wepamoyo software uye chakaverengerwa pamusoro pe15% yemugove wemusika muna2017. yemafoni efoni nevatengi yakatsiva echinyakare izwi-based IVR neiyo inoonekwa IVR tekinoroji. Iyi puratifomu inoshandura inobvumira vatengi kubata mamenyu echidzitiro uye kuti vawane mhinduro dzavanoda pane kumirira yechinyakare IVR kuti iverenge zvisarudzo zvisingadiwe zvisingadiwe nevatengi. Iyi inoonekwa IVR software inobata yakatenderedza 75% yemabasa evatengi mafoni nekudaro ichishandura mashandiro enzvimbo yekubatana uye inotungamira kune vatengi kufara.

Iwo akachengetedzwa masevhisi eacontent centre software ari kukura nekukurumidza uye anofungidzirwa kuti anokura paCAGR inopfuura 21% pane nguva yekufungidzira. Nekupa ruzivo rwakakodzera uye ruzivo rwunodiwa kuita yakakosha yekubata centre software matekinoroji, vanogoneswa vanopa rubatsiro vanowedzera kugona kwevatengi mukati nekushandisa zviwanikwa zvinobudirira. Ivo vanogoneswa vanopa sevhisi vanoita kugadzikiswa kwese kwese kwesoftware inogadziridzwa inosangana nenzvimbo yekubata nharaunda, kuona kuti maseva ekutaurirana akachengetedzwa nekuvandudzwa panguva, vachityaira iyo yekudyidzana centre software musika kudikanwa.

Tora sampuro kopi yemushumo wekutsvaga @ https://www.decresearch.com/request-sample/detail/2972

Contact Center Software Msika inofungidzirwa kuti inodarika madhora zviuru makumi mana muna40. Kudiwa kuri kukura kwekusangana nezvinodiwa nevatengi, kufambira mberi kwetekinoroji mumunda wekudzidza kwemuchina, AI, uye IoT, uye kubatana kuri kuwedzera nevezvenhau mapuratifomu ndizvo zvinhu zvikuru zvinotyaira wepasi rose wekubata centre software musika kukura. Kuwedzera kuri kudiwa kwemafu-based contact centre software mhinduro neakasiyana maindasitiri akanangana anosanganisira BFSI, hutano, IT & Telecom, mafambiro uye kugamuchira vaenzi, uye masangano ehurumende zvakare ane pesvedzero yakanaka pamusika.

Iyo otomatiki yekudyidzana centre mhinduro zvakare inosimudzira iyo yekudyidzana centre software musika kukura. Iyo otomatiki maitiro inounza iwo ega-sevhisi maitiro kuburikidza nekugonesa iyo revatengi sevhisiti chikuva kugadzirisa yakaderera-chikamu kunetseka, kubvumira iwo ekumusoro-epamhepo vamiririri kutarisa kune akaomarara uye epamusoro -kukosha kudyidzana Izvi zvinobatsirawo masangano mukuchengetedza mari uye nekuwedzera kwakawanda bhizinesi rezvigadzirwa pamwe neakawedzera vatengi ruzivo.

Iyo yegore-yakavakirwa modhi modhi inofungidzirwa kuverengera kwakatenderedza 29% yemugove wemusika na2024. Iyo gore modhi inopa nzvimbo dzekutaurirana mukana kune dzakasiyana nzira uye matekinoroji echazvino nekwanisi yekukwirisa vamiririri kumusoro uye pasi sezvazvinodiwa. Izvo zvinoderedzawo mari yekutsigira uye inobvisa iyo mari yekuvandudza, kuve nechokwadi chebhizimusi kushanda pamwe nekukurumidza kukura muRI. Inopa kuoneka-kwekupedzisira-kumagumo, ichipa mashandiro evashandi uye vatengi seti yakazara yeakaitika dhata, chaiyo-nguva madhibhodhi, uye mashandiro uye emhando yepamusoro maturusi. Izvi zvinopa masangano aine ruzivo rwakakomba, achivabvumidza kutora matanho anodiwa kuti vasangane nezvinodiwa nevatengi.

Chikamu cheindasitiri yekufambisa & yekugamuchira vaenzi inofungidzirwa kuti ichakura paCAGR inopfuura 16% pane yakatarwa nguva. Iko kushandiswa kwecontent centre software kuri kuwedzera muiyi indasitiri sezvo ichiendesa otomatiki kushandira vatengi kune vanofamba pawebhusaiti yekambani kana inoshanda kuburikidza nemamwe mapuratifomu ekutaurirana anosanganisira chat uye social media. Kuchengetedza kutaurirana kwakaringana pakati penzvimbo yekubatana, kubhadharisa, kushambadzira, uye madhipatimendi anoenderana kuti ape ruzivo rwakanaka rwevatengi kuri kuwedzera mukana wekubata wepamoyo musika musika. Zvakare, makambani ekugamuchira vaenzi ari kukurumidza kuchinja kubva pa-premise yekudyidzana centre software kune gore-based mhinduro nekuda kwezvakawedzerwa mabhenefiti anoenderana navo. Semuenzaniso, muna Chikunguru 2016, kambani yepasi rose yekugamuchira vaeni yakagamuchira muContact's vatengi kudyidzana gore. Iyi omnichannel yegore mhinduro ichabatsira kambani mukuzadzikisa mhedzisiro yebhizinesi.

ILatin America yekudyidzana nepakati musika inofungidzirwa kuyambuka pamusoro peUS $ 3 bhiriyoni pane nguva yekufungidzira. Kukura kwedunhu kunokonzerwa nekusimudzirwa kwekutorwa kwenyowani nyowani dzinosanganisira komputa yegore, kuzivikanwa kwekutaura, analytics, uye AI inoperekedzwa nekuwedzera kwekudiwa kwekuwedzera kwevatengi ruzivo. Mhando dzakasiyana dzeindasitiri dzakatarisana kusanganisira hutano, kutaurirana, uye zvitoro zviri kuisa mari muLatin America yekudyidzana centre software musika kuendesa omnichannel yekutaurirana ruzivo kune vatengi vayo. Kugamuchirwa kwemafu-akavakirwa nzvimbo dzekuonana mudunhu rino ichiri mudanho rekusimukira pamwe nekusimudzira kukuru kunoonekwa kunyanya muArgentina, Brazil, Mexico, Chile, nePeru. Kugamuchirwa kwayo kunofungidzirwa kukura pamusoro peiyo nguva yekufungidzira, kunyanya mumatunhu eColombia neCosta Rica, ichityaira yekudyidzana centre software musika kukura.

Kumbira kugadzirisa @ https://www.decresearch.com/roc/2972

Avaya, Cisco, Five9, Huawei Technologies, BT, uye 8 × 8 ndevamwe vevatengesi vakakurumbira mune yekudyidzana centre software musika. Vamwe vatambi vanoonekwa vanosanganisira Ameyo, Enghouse Interactive, Aspect Software, Fenero, Genesys, Mitel, NEC, Nice, Nixxis, Oracle, Ring Central, Solgari, Unify, Verizon, uye Vocalcom. Kubatanidzwa uye kuwanikwa ndiyo nzira huru dzakatorwa nevatambi kuti vawane chikamu chemusika chinokwikwidza. Semuenzaniso, munaGunyana 2018, Twilio yakawana yekudyidzana centre software kambani Ytica ine chinangwa chekuwedzera chinzvimbo chayo mumusika unobhadhara zvikuru.

Tafura yezviri mukati (ToC) yemushumo:

Chitsauko 3. Bata Center Software Musika Kunzwisisa

3.1. Nhanganyaya

3.2. Chikamu chidimbu

3.3. Maindasitiri nzvimbo, 2013-2024

3.4. Bata pakati pesoftware ecosystem kuongorora

3.4.1. Bata nzvimbo yekupa software vanopa

3.4.2. Bata nzvimbo vanopa

3.4.3. Bata nzvimbo yepakati inosanganisa

3.4.4. Vagadziri

3.4.5. Vashandisi vekupedzisira

3.5. Bata nzvimbo yekuvakisa software yekuongorora

3.6. Bata pakati pesoftware shanduko

3.7. Tekinoroji & hunyanzvi nzvimbo

3.7.1. Artificial Intelligence (AI) uye muchina kudzidza

3.7.2. Cloud-based tekinoroji

3.7.3. Big data uye predictive analytics

3.8. Inotonga nzvimbo

3.8.1. European Yekubata Center Yakajairwa (ECCS)

3.8.2. General Dziviriro Dhata Mutemo (GDPR)

3.8.3. Yemari Indasitiri Inodzora Chiremera (FINRA)

3.8.4. Kubhadhara Kadhi Indasitiri Dziviriro Dziviriro (PCI DSS)

3.8.5. Hutano Inishuwarenzi Portability uye Kuzvidavirira Mutemo (HIPAA)

3.8.6. Telemarketing Kutengesa Mutemo (TSR)

3.8.7. California Online Yakavanzika Dziviriro Mutemo (CalOPPA)

3.9. Maindasitiri anokanganisa mauto

3.9.1. Vatyairi vekukura

3.9.1.1. Kukwidza kudiwa kweiyo otomatiki einosangana nzvimbo mhinduro

3.9.1.2. Kubuda kwe omnichannel kutaurirana

3.9.1.3. Kuwedzera kugamuchirwa kwenzanga nenhau nevatengi

3.9.1.4. Kufambira mberi muazvino matekinoroji kusanganisira IoT neAI

3.9.1.5. Kukura kubvumidzwa kwegore-rakavakirwa nzvimbo yekubata mhinduro

3.9.2. Maindasitiri Matambudziko uye Matambudziko

3.9.2.1. Yakakwira yekutanga investa uye kuomarara kusangana

3.9.2.2. Kusashanda kwekuzadzisa yakaderera yekutanga kufona resolution uye yakavandudzwa avhareji kumhanya kwemhinduro

3.10. Kuongorora kwaPorter

3.10.1. Kutyisidzira kwevanopinda nyowani

3.10.2. Kutyisidzira kwevamiririri

3.10.3. Simba rekutaurirana remutengi

3.10.4. Simba rekutaurirana remutengesi

3.10.5. Indasitiri kukwikwidza

3.11. PESTEL kuongorora

3.12. Kukura kugona kuongorora

Chitsauko 4. Yemakwikwi Landscape, 2017

4.1. Nhanganyaya

4.2. Kukwikwidzana kuongororwa kwevatambi vemakiyi makiyi

4.2.1. Avaya

4.2.2 Cisco

4.2.3. Vashanu

4.2.4. Huawei Technologies 

4.2.5. 8 × 8

4.3. Kukwikwidzana kuongorora kwevamwe vatengesi vakakurumbira

4.3.1. Fenero

4.3.2. Nixxis

4.3.3. Solgari

4.3.4. Pamusoro Pasi Masystem

Bhurawuza rakazara Tafura yezviri Mukati (ToC) yemushumo wekutsvaga @ https://www.decresearch.com/toc/detail/contact-center-software-market

Izvi zvirimo zvakaburitswa nekambani yeGlobal Market Insights, Inc. Iyo WiredRelease Nhau Dhipatimendi haina kubatanidzwa mukugadzirwa kweichi chinyorwa. Zvekutsikirira kuburitswa kwebasa rebasa, ndokumbira usvike isu pa [email inodzivirirwa].

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