International Air Transport Association (IATA) yakazivisa mhedzisiro ye2019 Global Passenger Survey inoratidza kuti vafambi vari kutarisa kune tekinoroji kuvandudza ruzivo rwavo rwekufamba.
Ongororo iyi inoita sezwi remutyairi, ichipa humbowo uye hwakadzama ruzivo mune zvaunofarira uye maitiro evafambi vendege pasi rese, zvichibatsira kutungamira zvirongwa zveindasitiri. Chainyanya kutariswa ongororo iyi yaive pamaitiro uye tekinoroji muchiitiko chekufamba, kwete nhanho dzebasa rendege kana yendege. Zvinonyanya kukosha zvevafambi zvakaonekwa zvinosanganisira:
- Kuve nekutonga kwakanyanya parwendo rwavo kuburikidza ne smartphone yavo
- Kugona kushandisa biometric identification kukurumidza kuita mafambiro
- Kuti vakwanise kuronda mikwende yavo
- Yakakura nguva yekumirira yegumi maminetsi ekuunganidza mikwende uye kutama / tsika
- Kuwana kuWi-Fi pabhodhi pa34,000ft
Kuwedzera Kudzora
Vafambi vanoda kushandisa mudziyo wavo kudzora zvimwe zverwendo rwavo rwekufamba kubva pakubhuka kusvika pakusvika.
App yendege yaive nzira yaifarirwa yekuchengetera vafambi kubva kune imwe yemisika mikuru yendege pasirese, ne24% yevafambi vanobva kuNorth Asia vachifarira nzira iyi. Yakanga iri zvakare sarudzo yechipiri yakakurumbira pakati pevafambi muMiddle East, inofarirwa ne14% yevafambi. Kubhuka kuburikidza newebhusaiti yendege, kunyangwe isinganyanyozivikanwa kupfuura muna 2018, inoramba iri nzira yesarudzo yevafambi vazhinji pasi rose (39%).
Kushandisa smartphone kwakaonekwawo nevanopfuura hafu yevafambi (51%) senzira yavanofarira yekutarisa. Uku kwaive kuwedzera kwe4% pamusoro pe2018.
Vazhinji vafambi (72%) vaidawo kuziviswa murwendo rwavo rwese kuburikidza neziviso dzekufamba dzinotumirwa kune yavo kifaa. SMS inoramba iri iyo yakasarudzwa yekuzivisa sarudzo ye39% yevafambi, asi maitiro aya ari kuderera kubva 2016. Ukuwo, kufarira kugamuchira ruzivo kuburikidza ne-smartphone app yakawedzera ne10% kubva 2016 uye ikozvino ndiyo nzira yekusarudza kune chimwe chetatu chevafambi. .
Ongororo iyi yakawana kuti 83% yevafambi vanoda kugamuchira ruzivo nezve mamiriro ekufamba kwavo uye 45% vangada ruzivo nezvemikwende yavo. Vafambi vanokumbirawo ruzivo rwekuvabatsira kuronga mafambiro avo panhandare yendege ne45% vachida kuziva nguva dzekumirira pakuchengetedza uye kutonga kwebhodha uye 37% vachida kuziva nguva dzekumirira pacustoms.
Biometric tekinoroji yekumhanyisa maitiro eairport
Ongororo iyi yakawana kuti 70% yevafambi vanoda kugovera rumwe ruzivo rwemunhu kusanganisira zviziviso zvavo zvebiometric kuti vakurumidze kuita panhandare yendege. Izvi zvinowedzera mukuwirirana nehuwandu hwendege dzinotorwa pagore. Rutsigiro rwepamusoro pane izvi (76%) rwuri pakati pevafambi vanofamba bhizinesi, kanopfuura kagumi pagore.
Pamusoro pezvo, 46% yevafambi vangasarudza kushandisa biometric identification pachinzvimbo chepepa pasipoti parwendo rwavo uye 30% vangasarudza kushandisa biometric tokeni kukwira ndege. Izvi zvakawanikwa zvinopa rutsigiro rwakasimba kune IATA Imwe ID purojekiti ine chinangwa chekugadzira isina mapepa nhandare yendege ruzivo kune vafambi kwavanogona kufamba kubva kune imwe nzira kuenda kune gedhi vachishandisa imwechete biometric yekufamba tokeni senge kumeso, zvigunwe kana iris scan.
"Vafambi vanoda kugovera ruzivo rwemunhu kana zvichibvisa dambudziko kubva mukufamba kwavo. Asi zviri pachena kuti kunetseka pamusoro pekuvanzika kwedata kunoramba kuri. Kunyange ruzhinji rwevafambi vachida kushandisa chitupa chebiometric pachinzvimbo chepasipoti, 53% yeavo vasina, vakati vari kushushikana nezvekuchengetedzwa kwedata ravo. Vafambi vanofanirwa kuve nechivimbo chekuti data ravo rakachengeteka, "akadaro Alexandre de Juniac, Director General uye CEO weIATA.
Kuchengetedza data kwakakosha kune Imwe ID. IATA iri kushanda pane trust framework inova nechokwadi chekuti:
- Vabatiri vanokwanisa kuwana data yevatyairi pane yakatenderwa, inoda-kuziva-hwaro chete
- Pane maitiro akasarudzika munzvimbo kune avo vasingade kugovera yavo biometric data uye
- Yakavanzika uye data mirairo inoteererwa.
Kudiwa kukuru kwekuronda mikwende
Vanopfuura hafu yevafambi (53%) vakati vangangotarisa bhegi ravo kana vakakwanisa kuritevera murwendo rwose. Uye 46% vakati vanoda kukwanisa kuronda bhegi ravo uye kuti riunzwe zvakananga kunzvimbo isiri-airport, kana sevhisi iyi iripo.
Ndege nenhandare dzendege dziri kushanda pamwe chete kuvandudza kuvimbika kweruzivo rwemukwende nekutevera mikwende panzvimbo huru dzekubata senge kurodha nekuburitsa (kuitwa kweIATA Resolution 753). Uye iyo 75th IATA AGM pamwe chete resolution kutsigira kutumirwa kwepasi rose kweRadio Frequency Identification (RFID) yekutevera mikwende. RFID yekuverenga mareti ndeye 99.98% chaiyo iri nani zvakanyanya pane iyo yemabha kodhi.
Nguva ndiyo yakakosha kune vafambi
Ongororo iyi yakaratidza kuti 80% yevafambi havadi kumirira kupfuura maminetsi matatu kuti vadonhedze bhegi. Izvi zvakawedzera kusvika kumaminetsi gumi ekumira mumitsetse pakubvakacha/tsika kune 10% yevafambi. Uye chete 79% yaizogamuchira nguva yekumirira yakareba kupfuura maminetsi makumi maviri. Vatakuri (2%) vanodawo kumirira zvisingasviki maminetsi gumi ekutakura mikwende. Uye anenge hapana anoda kumirira kwenguva yakareba kupfuura maminetsi makumi maviri. Ongororo iyi yakawanawo kuti kweanoda kusvika zvikamu zvitatu muzvina (20%) yevafambi, kumhanya ndiko kwaive kubatsira kukuru kwekushandisa automated immigration gedhi / kiosks. Nhamba yakafanana (74%) yakapa ruzivo rwese rwe automated immigration kugadzirisa zvigunwe kumusoro.
Pabhodhi Wi-Fi
Vatakuri vanoda kukwira Wi-Fi. Vamwe 53% yevafambi vakaongororwa vakawana Wi-Fi yakakosha kuva nayo. Kukosha ndiko kwepamusoro muAfrica (71%), Latin America (68%) uye Middle East (67%) uye yakaderera muEurope (44%) neNorth America (49%).
Nekuwanikwa kweWi-Fi yekubatanidza ichienderera mberi nekuva nemhedzisiro yakananga pachiitiko chekufamba, kutora tekinoroji yeWi-Fi yazvino inoramba iri nzira inoshanda kune vendege kusiyanisa zvavanopa chigadzirwa.
Painer pain points
Vafambi vakaratidza zvakare kuchengetedzwa kwenhandare yendege uye kutonga kwemuganho semaviri ekurwadziwa kwavo kukuru pakufamba. Kuva nekubvisa zvinhu zvemunhu kwakaonekwa sechinhu chinorwadza nevafambi vakawanda (60%), zvakanyatsoteverwa nekubviswa kwemalaptops uye michina mikuru yemagetsi (48%) uye kusiyana kwekuongorora maitiro panhandare dzakasiyana-siyana (41%).
Kuvandudza ruzivo rwekukwira, mazano matatu epamusoro kubva kune vafambi ndeaya
- Kunyanya kuita mutsara pagedhi rekupinda (60%),
- Kusada kuwana bhazi kuenda kundege (51%) uye
- More bhini nzvimbo yekabhini mikwende (46%).
Kuti uvandudze ruzivo rwekubatanidza, zvishuwo zvitatu zvepamusoro kubva kune vafambi hazvifanirwe kuenda nekuchengetedza panhandare yendege (60%), kwete kutora uye kutora bhegi ravo kunhandare yendege (59%) uye kusapfuura. immigration panhandare yendege (55%).
NEXTT
Zvizhinji zvezvinodikanwa zvakatarwa zvevafambi zvinofukidzwa ne NEXTT (Chiitiko Chitsva muKufamba uye Technologies) chirongwa. Uku kubatanidzwa kweIATA neACI (Airports Council International) kuedza kugadzira chiono chakafanana chekusimudzira ruzivo rwekufambisa kwepasi, kutungamira maindasitiri ekudyara uye kubatsira hurumende kuvandudza hurongwa hwekutonga. Chinangwa cheNEXTT kutsvaga nzira dzekubatanidza masisitimu nekuvandudza mashandiro nenzira yakachengetedzeka, inoshanda uye yakagadzikana kuitira kubatsira vafambi neindasitiri.
“Vafambi vakatiudza kuti vari kutsvaga michina yekuvandudza ruzivo rwavo rwekufamba. Ndizvo zvatiri kuedza kuendesa takabatana nenhandare dzendege. Kuburikidza nechirongwa chedu cheNEXTT neACI isu tinovavarira kuunza isina musono curb-to-gedhi ruzivo kune vafambi. Asi indasitiri haigone kuita izvi chete. Rutsigiro rwehurumende rwakakosha kugadzira nharaunda yekutonga kuti indasitiri ishanduke zvizere, "akadaro Nick Careen, Mutevedzeri Mukuru weIATA Airport Passenger Cargo & Security.
Mhedzisiro yeongororo ye2019 yaive yakavakirwa pamhinduro 10,877 kubva kuvafambi munyika zana nemakumi matanhatu nematanhatu.
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