Svondo rapfuura vanopfuura zviuru zvishanu vevaenzi vakaungana kwemazuva matatu muLos Angeles kumusangano wekutanga weHospitality Industry Technology Conference (HITEC), vachiwana dzidzo yemazuva ano yetekinoroji uye kuongororwa kwechigadzirwa kwakanangana neindasitiri yemahotera yegore rino inodarika mabhiriyoni gumi nemasere.
Zvakanakisa zvesvondo rapfuura zvinoratidza kufambiswa kuri kuitika kwevaenzi venharembozha kubva kune rimwe remapoka makuru epasi rose ekugamuchira vaenzi, Accor. Musangano wapfuura wa2013 wakaona Accor ichizivisa kudyidzana neboka rekugamuchira tekinoroji reMonscierge pakuvhurwa kweNovotel Virtual Concierge.
Pakupera kweHITEC 2014, Iyo Virtual Concierge ikozvino yatora 65k kurudziro yemunharaunda kutenderera pasirese, yakaunganidza anopfuura 1.6 miriyoni online imprints kubva kune vaenzi vanotumira Novotel Digital Postcards, uye inoramba ichisvika pamusoro pe5.8 miriyoni-kushandiswa kwevaenzi.
Chikamu chechipiri cheVirtual Concierge project: Kunatsiridza rwendo rwevaenzi pane imwe neimwe nhanho, kubva pakuronga usati wabhuka, kusvika pakuchengetedza kubatanidza kune vaenzi mushure merwendo, kuburikidza nenharembozha dzevaenzi uye tekinoroji yeSMS. Novotel neMonscierge vane chinangwa chekushandura maitiro evaenzi, kune vaenzi vebasa sezvingaita dhijitari yemazuva ano concierge - kuburikidza nenzvimbo dzese dzinofungidzirwa dzinobata ruzivo rwekufamba kwevaenzi.
Virtual Concierge's Ina Yevaenzi Rwendo Rwekubatanidza Mapoinzi
1. Kuronga - Kubatanidza kuburikidza nenharembozha kuti upe yakasarudzika kurudziro yenzvimbo uye zvakakosha zvinopihwa; kusvika kune vaenzi vekune dzimwe nyika vasingazive mutauro wekwauri kuenda uchishandisa mitauro yakawanda.
2. Kufamba & Pre Arrival Check-in - Kuramba uchibatana kuburikidza ne mobile app SMS messaging pazuva rekusvika kune yekupedzisira miniti yekukumbira, nzira, rubatsiro uye ruzivo rwekufamba. Simbiso yekubhukha uye pre-kusvika kurongeka pasina kuda kutora nguva yakawanda panguva yekusvika.
3. Kugara pa Yeyoyo yoyoyoyo yekufambisa izere muhotera .
4. Kuongorora/Kupera KweRwendo Rubatsiro rwunopihwa kuburikidza neVirtual Concierge kune vaenzi vanenge vachibuda muhotera nenzvimbo, pamwe chete nekuchengetedza mukana wevanoda munharaunda munzvimbo dzese dzeNovotel, uye kugona kutumira makadhi edhijitari uye meseji kune vanobatika.
Chishandiso ichi chinoenderera mberi nekushandira kuenda kwevaenzi nekuwana ruzivo rwekufamba kweNovotel uye kurudziro yenzvimbo iripo pasi rese yekuronga rwendo rwemangwana. Novotel inogona zvakare kutumira zvakakosha zvinopihwa uye kuvaka kuvimbika kwevatengi kuburikidza nekubatana kwakachengetedzwa.
"Zvatiri kutarisa nezvekuita kweNovotel Virtual Concierge kuri kugadzira nzira nyowani mumusika wekugamuchira vaenzi maererano nechiitiko chevaenzi. Nekuda kwekufambira mberi kwetekinoroji uye tarisiro yevaenzi, pano ndipo pakanangana nekugamuchira vaeni, uye Accor neMonscierge vari kufambira mberi mukuita shanduko idzi, kwete mumhando dzese dzeAccor, asiwo mumusika wevaenzi. " David Esseryk, Accor VP weTekinoroji
Kupa iyi nharembozha mumitauro gumi nenhanhatu, iyo Novotel Virtual Concierge inova chishandiso chekushandura kusvika kune vashanyi pasi rese uye nekupa sevhisi pasina kuwedzera kwevashandi.
"Tekinoroji yeSMS, mitauro yakawanda nharembozha, uye kurudziro yemuno zvinhu zvinowanikwa kuti uwane 24/7 kuburikidza neNovotel Virtual Concierge app. Iyi tekinoroji inotarisirwa kungotarisirwa nevaenzi, uye chiitiko chemufambi chinozotsanangurwa nemaonero avo panoitika zviitiko zverwendo. Nezviverengero zvitsva zvinoonekwa zuva nezuva nezve magadzirirwo emafoni efoni, mahotera anofanirwa kuziva chinotariswa nemufambi kunyanya chiri muchanza cheruoko rwavo. " Marcus Robinson, Mutungamiriri weMonscierge.
Munguva yeHITEC svondo rapfuura, timu yaRobinson inonzi yakagadzira uye nekupa makumi matatu nemana enharembozha kuburikidza neiPods kushamisika maketani ehotera nemapoka. Kuenderera mberi nekushanda kwenharembozha kumahotera, Monscierge yakazivisawo mubatanidzwa wepamutemo neSDD Systems, mugadziri weJazz Fusion yekubatanidza mhinduro.
Kwese kwasara gore, Accor nemhando dzayo ichange ichidyidzana neMonscierge kuti vagadzirise zvakadzama magadzirisiro akanaka ehotera nemufambi padanho rega rega rerwendo rwevaenzi, kubva pakuronga mafambiro uye zvekufambisa usati wabhuka, kusvika pakugovana dhijitari. mifananidzo mumagariro mushure merwendo.
