Tichifunga nezve akasarudzika mamiriro anokonzerwa nekupararira kweiyo coronavirus, Lufthansa Boka Airlines Lufthansa, SWISS, Austrian Airlines, Brussels Airlines uye Air Dolomiti vari kusangana nevatengi 'zvido zvavo zvakanyanya.
Sezvatatoziviswa musi wa13 Kurume, vatengi vane matikiti akanzurwa uye aripo Lufthansa Group ndege dzinogona kuchengeta matikiti aya vasina kuzvipira kune idzva zuva rekubhururuka pakarepo. Mabhuku aripo anotanga kubviswa, asi tikiti uye kukosha kwetikiti kucharamba kusingachinje uye kunogona kuwedzerwa kune rimwe zuva rekusimuka kusvika uye kusanganisira 31 Zvita 2020. Vatengi vanogona zvakare kunyorera kune imwe nzvimbo.
Pakutanga, vatengi vakabvunzwa kuzivisa nendege nezvezvavanoda kudzorerazve musi waJune 1, zvisinei iyi nguva yakawedzerwa nemavhiki gumi nemaviri kusvika 31 Nyamavhuvhu 2020. Nekuwedzera kwemutemo uyu, iyo Lufthansa Group Airlines iri kupindura kuchishuwo chevakawanda. vatengi kubatsira kuita kuti marongero avo ekufamba anyatsochinja pasi pemamiriro akasarudzika anokonzerwa nekupararira kwecoronavirus.
Lufthansa Boka rinopa vatengi varo mutengo wakaderera wemakumi mashanu emaeuro pane ese-zvekare mabhuku. Ehezve kubhadharisazve mari yechikoro haichazobhadhariswa, zvisinei nekuti ndeipi mari yakabhadharwa. Kana mari yakadzorerwa patsva ikadhura nekuda kwekuchinja kwenzvimbo (semuenzaniso, kuverengazve kubva pfupi-kuenda kuenda kure-kure), shanduko yechikwata chekufamba kana zvimwewo, imwezve yekubhadhara inogona kudikanwa kunyangwe paine mutengo wakaderera.
Uyu mutemo unoshanda kumatikiti akachengeterwa kusvika uye anosanganisira 31 Kurume 2020 uye nezuva rakasimbiswa rekufamba kusvika uye kusanganisira 31 Zvita 2020.
Parizvino Lufthansa Group Service Centres nezviteshi zviri kusangana nenhamba yepamusoro yezvikumbiro zvevatengi. Lufthansa Boka rinogara richishanda mukuwedzera kugona, kugadzirisa izvo zvinoda. Nekudaro, parizvino pane nguva refu yekumirira, zvinoreva kuti zvinosuwisa kugadzirisa zvikumbiro zvevatengi zvinogona kunonoka. Izvo zvakakosha kuti uzive kuti vatengi havafanirwe kubata Lufthansa Boka Vatengi Sevhisi isati yasvika yekutanga ndege zuva. Re-booking zvakare zvinogoneka mushure mekurongwa kwendege zuva rapfuura. Re-bookings inogona kuitwa kuburikidza neCustomer Service kana vamiririri vekufamba. Iyo yekumisazve-booking mukana pamwe nemutengo pamhepo parizvino iri kuvandudzwa. Mukufananidza, epamhepo re-booking mabasa pasina dhisikaundi anowanikwa kwenguva pfupi-re-kubhuka.
