Marriott atora matanho ekuongorora uye kugadzirisa chiitiko chekuchengetedza data chinosanganisira iyo Starwood vashanyi yekuchengetera dhatabhesi. Musi wa19 Mbudzi 2018, kuferefetwa kwakaratidza kuti pakanga pasina mvumo yekuwana dhatabhesi, iro raive neruzivo rwevaenzi zvine chekuita nekuchengetwa kwenzvimbo dzeStarwood* musi waGunyana 10, 2018.
Musi wa8 Gunyana 2018, Marriott akagamuchira yambiro kubva kune chemukati chekuchengetedza chishandiso nezve kuyedza kuwana iyo Starwood vashanyi dhatabhesi muUnited States. Marriott akakurumidza kubata nyanzvi dzezvekuchengetedza kuti dzibatsire kuona zvakaitika. Marriott akadzidza panguva yekuferefeta kuti pakanga pasina mvumo yekusvika kune Starwood network kubva 2014. Iyo kambani ichangobva kuona kuti bato risingabvumirwe rakakopa uye encryption ruzivo, uye yakatora matanho ekuibvisa. Musi waMbudzi 19, 2018, Marriott akakwanisa kunyora pasi ruzivo uye akaona kuti zvaivemo zvaibva kuStarwood guest reservation database.
Iyo kambani haisati yapedza kuzivisa ruzivo rwakapetwa mune dhatabhesi, asi inotenda kuti ine ruzivo rwevanosvika 500 miriyoni vashanyi vakachengetera panzvimbo yeStarwood. Kune angangoita 327 miriyoni yevaenzi ava, ruzivo runosanganisira kumwe kusanganiswa kwezita, kero yetsamba, nhamba yefoni, email kero, nhamba yepasipoti, Starwood Preferred Guest ("SPG") account ruzivo, zuva rekuzvarwa, murume kana mukadzi, kusvika uye ruzivo rwekuenda, zuva rekuchengetedza, uye zvido zvekutaurirana. Kune vamwe, ruzivo urwu runosanganisirawo nhamba dzemakadhi ekubhadhara uye mazuva ekupera kwekadhi rekubhadhara, asi nhamba dzekadhi rekubhadhara dzakavharirwa pachishandiswa Advanced Encryption Standard encryption (AES-128). Pane zvinhu zviviri zvinodiwa kuti utsikise nhamba dzemakadhi ekubhadhara, uye panguva ino, Marriott haana kukwanisa kubvisa mukana wekuti zvese zvakatorwa. Kune vaenzi vakasara, ruzivo rwaingogumira kuzita uye dzimwe nguva mamwe data senge kero yekutumira, email kero, kana rumwe ruzivo.
Marriott akashuma chiitiko ichi kune vezvemitemo uye anoenderera mberi nekutsigira kuferefeta kwavo. Iyo kambani yakatotanga kuzivisa zviremera zvekutonga.
"Tinodemba zvikuru chiitiko ichi chakaitika," akadaro Arne Sorenson, Mutungamiriri weMarriott uye Chief Executive Officer. “Tatadza kuziva zvakakodzerwa nevaenzi vedu uye zvatinotarisira kwatiri. Tiri kuita zvese zvatinogona kutsigira vaenzi vedu, uye kushandisa zvidzidzo zvatakadzidza kuti tifambire mberi zvirinani. "
“Nhasi, Marriott ari kusimbisa kuzvipira kwedu kuvaenzi vedu pasi rese. Tiri kushanda nesimba kuona kuti vashanyi vedu vane mhinduro kumibvunzo nezve ruzivo rwavo, newebhusaiti yakatsaurirwa uye nzvimbo yekufona. Tichaenderera mberi nekutsigira kuedza kwemutemo uye kushanda nenyanzvi dzekuchengetedza kuchengetedza. Chekupedzisira, tiri kupa zviwanikwa zvinodikanwa kuti tibvise masisitimu eStarwood uye nekumhanyisa kuenderera mberi kwekuchengetedza kunetiweki yedu, "VaSorenson vakaenderera mberi.
Guest Support
Marriott atora matanho anotevera kubatsira vashanyi kutarisa nekuchengetedza ruzivo rwavo:
Yakatsaurirwa Webhusaiti uye Call Center
• Takagadzira webhusaiti yakatsaurirwa uye nzvimbo yekufonera kuti tipindure mibvunzo yaungave unayo nezve chiitiko ichi. Mibvunzo inowanzo bvunzwa pa info.starwoodhotels.com inogona kuwedzerwa nguva nenguva. Nzvimbo yekufona inovhurwa mazuva manomwe pasvondo uye inowanikwa mumitauro yakawanda. Inzwi rekufona rinogona kunge rakakwira, uye tinotenda kushivirira kwako.
Email Kuzivisa
• Marriott achatanga kutumira maemail nguva nenguva kutanga nhasi, Mbudzi 30, 2018, kune vaenzi vakakanganiswa vane kero dzeemail dziri muStarwood guest reservation database.
ZVOKUBVA MUNYAYA INO:
- The company has not finished identifying duplicate information in the database, but believes it contains information on up to approximately 500 million guests who made a reservation at a Starwood property.
- On September 8, 2018, Marriott received an alert from an internal security tool regarding an attempt to access the Starwood guest reservation database in the United States.
- On November 19, 2018, the investigation determined that there was unauthorized access to the database, which contained guest information relating to reservations at Starwood properties* on or before September 10, 2018.
