United Airlines'vafambi vachakurumidza kuwana mukana wekuona, pakudiwa kwevatengi kunhandare dzendege, zvichipa vanhu nzira iri nyore, isina kubatana yekuwana ruzivo rwechokwadi-nguva nerutsigiro. Vatengi vanogona kuwana "Agent paDhiand" pane chero nhare mbozha yekufona, kutumira mameseji kana vhidhiyo yekutaura live nemumiririri uye kuwana mhinduro pazvinhu zvese kubva pazvigaro zvekupihwa kusvika panguva dzekubhowa. Mumiriri weChidimbu parizvino anowanikwa kuChicago O'Hare uye kuHouston's George Bush International Airport uye irikubudikira kunzvimbo dzeUnited mukupera kwegore.
"Tinoziva kuti zvakakosha sei kuti vatengi vedu vawane dzimwe nzira dzekusangana neruzivo rwekufambisa uye chishandiso ichi chinoita kuti zvive nyore kukurumidza kuwana rutsigiro rwemunhu zvakananga kubva kumumiririri mupenyu panhandare yendege tichichengetedza kushamwaridzana kwevanhu," akadaro Linda Jojo, Executive's United. Mutevedzeri weMutungamiri weTekinoroji uye Chief Digital Officer. "Mumiriri weChidimbu anotendera vatengi kupfuura nekumira mumutsara pagedhi uye nekubatana mushe nevamiriri vevashandi kubva pafoni yavo, vachivimbisa kuti vanoramba vachiwana mazinga epamusoro ebasa uye vachikoshesa hutano hwavo uye kuchengetedzeka."
Heano mazano akunoita:
Vatengi vanogona kuongorora QR kodhi inoratidzwa pazvikwangwani munzvimbo dzese dzeUnited hub, kana kuwana chikuva kuburikidza nemasevhisi ekuzvishandira munzvimbo dzakasarudzwa dzegedhi kuChicago O'Hare neDenver International Airport. Kubva ipapo, vatengi vanozo sunganidzwa kune mumiriri nefoni, chat kana vhidhiyo, zvichibva pane zvavanofarira. Vatengi vanogona kubvunza chero mubvunzo wavanowanzo nongedzera kune wegedhi mumiririri, kusanganisira mibvunzo pazvigaro zvinopihwa, kukwidziridzwa, yakatarwa rondedzero, chinzvimbo chendege, rebooking nezvimwe. Mumiriri pane Chikumbiro anopa imwe nhanho yekureruka kune vatengi, vanogona kugona kubatana nemumiririri pese pese panhandare yendege pane kumirira mumutsara pasuwo. Pamusoro pezvo, mashandiro ekushandura akabatanidzwa mune yekutaura basa ichibvumira vatengi kuti vataure nevamiririri mumitauro inodarika zana. Vatengi vanogona kutaipa mumutauro wavo wavanoda uye iwo mameseji anozo nyorwa zvega muChirungu kune vamiririri uye mumutauro wakasarudzika kumutengi.
United ndiyo yekutanga ndege yekutanga tekinoroji iyi, iyo inobvumidza mamiririri eUnited kupindura kumibvunzo, ichipa vamiririri gedhi nguva yakawanda yekupa rubatsiro kune vatengi, uye kupedzisa mamwe mabasa akakosha ekutanga kuenda.
Mumiriri pane Chido ndiko kwazvino kweakawanda matekinoroji nyowani iyo ndege yakazivisa kuti igadzire yakachengeteka uye isina musono ruzivo rwevatengi. United munguva pfupi yapfuura yakagadzirisazve nharembozha yayo nezvitsva zvinowedzerwa kuitira kuti kufamba kuve nyore kune vanhu vane hurema hwekuona, kuunza mameseji ezvekufambisa kune akamira uye kusimudzira zvinyorwa kuti zvideredze kudyidzana kwemunhu-ne-munhu, uye zvakatanga mutsva wekutaurirana basa kupa vatengi kusaonana. sarudzo yekugamuchira nekukurumidza kuwana ruzivo nezve yekuchenesa uye nzira dzekuchengetedza.
